Senior Customer Account Manager

Ardent Eagle Solutions•, DC

8d•Onsite

About The Position

The Senior Customer Account Manager provides senior-level account management and customer support for assigned tenant accounts. The position is responsible for developing and implementing tenant strategies, coordinating occupancy actions, resolving issues, and ensuring integrated service delivery that meets tenant needs and organizational objectives. The Government Accountability Office (GAO) is an independent, nonpartisan legislative branch agency that supports Congress in meeting its constitutional responsibilities and improving the performance, transparency, and accountability of the Federal Government.

Requirements

Seven years of real estate customer, account, occupancy, or tenant management experience.
Experience supporting complex institutional, corporate, or government customers.
Demonstrated ability to coordinate multiple service organizations.
Strong written, briefing, facilitation, and issue management skills.
Must currently reside within commutable distance to the work location.

Responsibilities

Manage assigned tenant accounts and serve as a senior point of contact for customer and occupancy-related matters.
Develop and execute tenant strategies that align with customer needs, mission requirements, and organizational objectives.
Coordinate occupancy actions, including space assignments, moves, changes, and other tenant requirements.
Build and maintain effective relationships with complex institutional, corporate, and Government customers.
Coordinate multiple service organizations to ensure integrated, timely, and effective service delivery.
Identify, track, and resolve tenant issues, escalating complex or high-impact matters as appropriate.
Facilitate meetings and working sessions with tenants, service providers, and stakeholders to drive issue resolution and action completion.
Monitor tenant requirements, service performance, and customer satisfaction and recommend improvements as needed.
Prepare executive-level briefings, reports, presentations, and written recommendations related to tenant and account management.
Maintain accurate records of tenant actions, commitments, occupancy activities, and outstanding issues.
Identify trends, risks, and opportunities affecting tenant operations and proactively develop solutions.
Support continuous improvement initiatives to enhance customer experience, service integration, and operational efficiency.