Senior Customer Account Manager, Federal Accounts
About The Position
About Connexus Hub Connexus Hub Inc. is a woman-owned small business delivering professional, analytical, and program management services to federal agencies. We are building a Washington, DC team to support real estate portfolio management, customer account management, and occupancy operations for a large multi-tenant federal office building. About the Role This role owns assigned federal tenant accounts, covering tenant strategy, issue resolution, occupancy actions, and integrated service delivery. It suits someone who has managed institutional or government customers and can hold a relationship together across many service providers.
Requirements
- Seven years of real estate customer, account, occupancy, or tenant management experience.
- Experience supporting complex institutional, corporate, or government customers.
- Demonstrated ability to coordinate multiple service organizations.
- Strong written, briefing, facilitation, and issue management skills.
Nice To Haves
- Experience managing federal agency tenants or interagency service relationships.
- Experience supporting occupancy agreement negotiation or administration.
Responsibilities
- Establish and maintain a customer account plan for each principal tenant, including organizational information, points of contact, current occupancy, projected requirements, and service dependencies.
- Serve as the support point for coordinating tenant inquiries and actions, and track issues through resolution or referral to the responsible government unit.
- Prepare for and support tenant meetings, developing agendas, briefing materials, decision papers, and meeting records.
- Maintain tenant issue, commitment, decision, and action item logs.
- Coordinate tenant requests involving facilities, security, information technology, and finance.
- Support tenant onboarding, occupancy, expansion, contraction, and departure activities.
- Provide early warning of tenant dissatisfaction, schedule risks, funding concerns, or unresolved requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
