Senior CSSC Front Line Representative
About The Position
Are you passionate about providing technical and commercial support that helps customers solve their water and climate challenges? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Frontline Industry (IND) Customer Sales Support Center (CSSC) Representative , you will be delivering world-class customer service by providing professional technical and commercial advice through digital, telephone, email, and live chat channels — resolving enquiries efficiently while maximizing sales opportunities within our Industry segment. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What you will be doing As a key part of the Industry (IND) Customer Sales Support Center (CSSC) team, you'll create impact by Driving customer satisfaction and sales growth by delivering timely, expert solutions that strengthen Grundfos's position as a trusted partner in the water technology industry. This position may be based on a hybrid schedule in Lenexa, KS or in Apodaca, NL, Mexico.
Requirements
- Technically minded customer service professional with strong communication skills, a knack for problem-solving, and the ability to build trusting relationships with both internal and external stakeholders.
- Degree in Engineering (Mechanical preferred) OR 3-5 years of technical customer service experience in a similar role
- Relevant customer service and administrative experience with strong organizational skills and accountability
- Proficiency in MS Office applications and excellent written and spoken English
- Ability to work effectively in a team environment and listen carefully to determine customer needs
- Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Nice To Haves
- Experience in the pump, water technology, or similar technical industry with fundamental pump product and application knowledge
- Knowledge of SAP CRM/SD/MM or similar customer service software and databases
- Understanding of business structure, products, and key market needs to create customer-centric experiences
Responsibilities
- Provide commercial and technical advice on customer enquiries via email, telephone, live chat, and instant messaging, resolving issues within defined timeframes
- Create, optimize, and manage CRM tickets (RFI, RFQ, RFO, RFC) for own processing or forwarding to specialized departments
- Prepare professional offers and quotations based on customer requirements, and track them according to sales guidelines
- Identify new business opportunities during customer interactions and share leads with nominated colleagues
- Assist customers with order progression, supply chain issues, pricing, and delivery information within set SLAs
- Promote Grundfos digital tools (Chat, GPC, MyGrundfos, Extranet) and maintain customer contact data in SAP CRM
Benefits
- Flexible hours
- Home working opportunities
- Parental support
- Annual bonuses
- Health insurance
- Strong focus on well-being activities
- Three days' additional paid leave for volunteering in your community
- Access to on-demand training and learning sessions
- Carefully structured programs to pursue personal and professional development opportunities
- Paid time off
- Paid holidays
- Merit increases
- Bonuses
- Employee stock purchase programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
