Senior CS Technical Support Engineer

ASML • San Diego, CA

7d • Onsite

About The Position

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. Our San Diego-based division, Cymer, specializes in developing deep ultraviolet (DUV) light sources. As a Senior CS Technical Support Engineer, you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides comprehensive technical engineering support for escalations and technical issues, collaborating with account teams, program engineering and Cymer field service personnel. The role of a GSC engineer consists of a diversity of tasks and responsibilities based on the phase of system maturity, to include supporting New Product Introduction (NPI) and ensuring Cymer field engineers have the right procedures, tools, diagnostics, and training to service Cymer light sources at customer sites.

Requirements

• BS in technical field with experience in semiconductor equipment; or equivalent experience in diagnosing, troubleshooting, and customer service on electronic systems.
• Minimum of 2-5 years of relevant working experience.
• Excellent customer service skills and advanced understanding of customer relationship building.
• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.
• Ability to interpret complex technical instructions and develop action plans to be executed by field teams.
• Proficiency in oral and written English.
• Excellent written and verbal communication skills.
• Ability to recognize gaps in process and drive towards solutions.

Nice To Haves

• Strong background in electronics, software, mechanical engineering, optics.
• Knowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.
• Experience with SQL, LabVIEW, scripting engines (i.e., FAST), data visualization tools such as Spotfire and Grafana, is desired.
• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Responsibilities

• Provide technical support to local Cymer engineers by using standard laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.
• Utilize established escalation and service management processes to respond to field issues where first line and second-line product support has been unable to isolate and repair malfunctioning equipment.
• Identify and report design, reliability, and maintenance issues to the engineering team.
• Assist in resolving structural problems and implementing solutions to prevent recurring issues in the field.
• Support NPI rollout to the field to include procedure development, training local teams, developing new diagnostics, test and integrating new tools, and on-site support during the introduction phase.
• Collaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.
• Serve as a liaison for field requests and Continuous Improvement Projects (CIP).
• Update and develop Guided Diagnostic Solutions (troubleshooting guideline database).
• Update, validate, and develop service/troubleshooting procedures for the install base.
• Develop and deliver advanced FTSE training as needed.
• Administer development, testing, and release of Field Tools through standard processes and procedures.

Benefits

• medical, dental, vision, and basic life insurance
• Employees are able to participate in the Company’s 401k plan.
• Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior