Senior CRM Consultant

Amperity•Seattle, WA

4d•$106,000 - $146,000•Hybrid

About The Position

Amperity is seeking a Senior CRM Consultant to join their team. This role is crucial in advising clients on how to leverage their customer data to enhance marketing efforts. The CRM Consultant will work directly with marketers at major consumer brands to address challenges related to customer acquisition, loyalty, and lifetime value. This is a billable role where consultants act as an extension of the client's paid media, email, and CRM teams, working closely with Amperity's Analytics team. The company is also transitioning to an AI-first model, and this role will involve driving AI experimentation, predicting customer behavior, and championing the adoption of Amperity's AI-first product capabilities.

Requirements

Minimum eight (8) years of experience in a digital marketing, customer insights, agency, or other strategic client-facing role, or working in a digital marketing function at a retailer or other direct-to-consumer business.
Foundational understanding of marketing strategy, frameworks, and best practices, ideally with direct experience launching and measuring campaigns in email, SMS, direct mail, or paid media channels.
Experience advising clients or other business stakeholders on how to translate insights into action, and how to measure the impact of those actions.
Strong presentation skills, a professional presence, and the ability to think on your feet.
Passion for "diving into the data" to develop a better understanding of customer behavior and excitement about getting hands dirty in the product, both on behalf of clients and to influence Amperity’s product roadmap.
Demonstrated success working in a fast-paced, swiftly-changing environment.
Ability to travel occasionally for client engagements, conferences, and internal planning sessions.

Responsibilities

Consult with marketers to identify trends, opportunities, and valuable segments that help them drive and measure incremental growth.
Design cross-channel marketing programs, analyze performance, and provide guidance on optimization, always striving to create outsize value for our clients through their customer data.
Gain deep insight into the innovation - and challenges facing - today's top brands, and join them at the front lines of creating a personalized, customer-centric experience for their buyers.
Be an advocate for your clients across the organization by working with Product, Engineering, and Marketing teams to ensure Amperity's services and products are aligned with our client's needs and goals.
Contribute to Amperity thought leadership shared with our community.
Drive AI experimentation, leveraging insights to predict customer behavior and proactively design personalization strategies that scale customer value.
Champion the adoption of Amperity's AI-first product capabilities with clients, and actively collaborate with Product and Engineering teams to provide user feedback and influence the AI product roadmap.