Senior Credit Risk Analyst

CIBC • Toronto, ON

2d • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. The Specialist, Operations Management demonstrates strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction. In addition, the role assists in the management of day-to-day operation and overall efficiency of the unit, while seeking opportunities to streamline existing processes and procedures. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Requirements

• Comfortable with phone conversations and phone etiquette.
• Able to navigate many varied systems and is technically savvy.
• Critical thinking skills help to inform your decision making.
• Motivated by collective success.
• Know that teamwork can transform a good idea into a great one.
• Know that an inclusive team that enjoys working together can bring a vision to life.
• Embrace and advocate for change.
• Continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you.
• Bring your real self to work and you live our values – trust, teamwork and accountability.
• Operations Management

Nice To Haves

• Examples of systems used in this role: COINS, ECIF, CORFAX, CORE, ADP Broadridge.

Responsibilities

• Work collaboratively with Banking Centre employees and support Executors and estate beneficiaries on all aspects of the estate of a deceased client.
• Escalate to banking Centre employees all issues that may impact the ongoing client relationship.
• Develop strong relationships with banking Centre employees to build sustained confidence in order to improve the overall client experience during what could be a very difficult and sensitive time in the client’s life.
• Review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction.
• Assist in the management of day-to-day operation and overall efficiency of the unit.
• Seek opportunities to streamline existing processes and procedures.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program.
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed