Senior Creative Writer

Fin • San Francisco, CA

9h • Hybrid

About The Position

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re looking for an exceptional Staff Creative Copywriter to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint. This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.

Requirements

• 10+ years of copywriting experience, ideally including B2B SaaS or tech
• A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions
• Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word
• Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices
• Experience influencing and collaborating with senior creative, marketing, and product stakeholders
• Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence
• Proven ability to mentor and inspire other creatives while remaining hands-on
• Familiarity with design collaboration tools such as Figma, and appreciation for writing to design
• Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams

Responsibilities

• Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life
• Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms
• Translating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market
• Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns
• Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio
• Guiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing
• Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed