Senior Creative Project Manager

Sermo

3d•$125,000 - $130,000•Remote

About The Position

Sermo is seeking an experienced, client-facing Senior Creative Project Manager to own the end-to-end delivery of our highest-priority creative projects; those defined by complexity, client spend, or strategic value. Reporting to the VP of Client Experience, this role is the single point of accountability for moving key projects from client brief through creative development, review, and final delivery. The Senior Creative Project Manager operates as a true end-to-end owner: sitting in front of clients to understand what they’re trying to achieve, making expert recommendations in real time, and then orchestrating execution across Sermo’s internal creative teams, the Sermo Studio team, CSOs, Design, and external vendors without handholding, but with a high degree of support and resources. This is a hands-on project leadership role for someone who thrives on managing scope, timeline, budget, and quality simultaneously while keeping multiple stakeholders aligned and momentum high.

Requirements

5+ years of end-to-end project management experience in a creative, agency, studio, or content production environment, including direct client-facing work
Proven track record managing complex, high-value projects with multiple stakeholders and concurrent timelines
Strong command of project management principles, tools, and methodologies (PMP or equivalent a plus)
Excellent stakeholder management, communication, and expectation-setting skills
Demonstrated ability to keep projects on scope, on time, and on budget in a fast-paced, client-facing environment
Comfort partnering with creative and design teams; familiarity with tools such as Salesforce and Adobe Creative Suite (e.g., Photoshop), plus project management platforms (e.g., Asana, Monday, Wrike, or Jira)

Nice To Haves

Healthcare / pharma marketing experience strongly preferred, including familiarity with the MLR (Med-Legal Review) process and Veeva

Responsibilities

Own the full lifecycle of assigned key projects, from intake and scoping through creative development, review, and delivery, prioritized by complexity, client spend, or strategic value
Build and maintain project plans, timelines, budgets, and resourcing across every phase
Track scope, dependencies, and risks; proactively flag and resolve issues before they impact delivery
Serve as the single point of accountability for on-time, on-budget, high-quality output
Join client meetings as the creative lead and creative execution expert, building trusted relationships with client stakeholders
Understand client objectives in real time, make expert recommendations, and set clear expectations on scope, timeline, and deliverables
Translate client goals into actionable briefs and production plans for internal creative teams
Drive next steps following client conversations, ensuring clear ownership and seamless execution from recommendation through delivery
Manage client communication throughout the project, including status updates, approvals, and change requests, working very closely with the assigned CSD
Partner day-to-day with the CSDs, Sermo Studio team, CSOs, and Design to plan, sequence, and execute creative work
Coordinate handoffs and reviews across teams, ensuring each has what it needs to deliver on time
Facilitate MLR (Med-Legal Review) and other approval workflows, keeping projects moving through required checkpoints
Balance competing priorities across concurrent projects and align teams on realistic delivery commitments
Establish and enforce consistent project management standards, tools, and documentation
Identify inefficiencies and drive process improvements across the creative production lifecycle
Capture learnings and contribute to repeatable, scalable ways of working across the CX creative teams
Provide clear, regular status reporting to the VP of CX and relevant stakeholders on project health, risks, and outcomes
Escalate risks and decisions early, with recommended solutions
Track and report on project KPIs such as on-time delivery, budget adherence, and client satisfaction/growth