Senior Creative Operations Lead, Brand

Braze•Chicago, IL

8d•Hybrid

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. As the Senior Creative Operations Lead, Brand, you own how work moves through the Brand organization. You design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale. You operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work brings calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained.

Requirements

8–10+ years of experience in creative project management, creative operations, or production management
Proven experience leading operations for in-house creative or brand teams
Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
Trusted communicator who can influence without authority
Thrives in fast-paced, high-growth environments
Operates as the operational authority for Brand Creative.
Thinks in systems, not tasks; designs processes that scale
Influences without direct authority through trust, clarity, and consistency
Brings structure and calm to high-volume, high-visibility creative ecosystems
Balances strategic foresight with strong executional follow-through
Acts as a connective layer between creative ambition and operational reality

Responsibilities

Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
Serve as the senior point of accountability for how work flows across creative, production, and execution
Drive cross-Marketing alignment on operating models, expectations, and ways of working
Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams
Partner with creative leadership to forecast workload, capacity, and resourcing needs
Balance internal teams, freelance support, and agency partners to enable scale and specialization
Set clear expectations around scope, timelines, and delivery—and hold teams accountable
Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution
Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness
Own and optimize Asana workflows, templates, SLAs, and reporting across Brand
Build scalable operational playbooks for campaigns, events, video, and always-on production
Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility
Ensure operational systems support both creative excellence and team sustainability
Oversee creative budgets, vendor spend, and forecasting in partnership with Finance
Lead agency onboarding, scoping, and procurement needs
Ensure financial rigor, transparency, and efficiency across Brand production
Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long-term scale

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®