HSC Senior Counter Sales Representative

Genuine Parts Company•Kent, WA

13d•Onsite

About The Position

Under limited supervision, the Senior Counter Sales Representative provides quality customer service and support at a key location in the retail and service business segment. This role supports location sales by providing first-class customer service to the local market, assisting customers face-to-face through familiarity and knowledge of products, and troubleshooting customer problems to provide creative solutions. The representative will identify and build customer assemblies, ensure knowledge of all equipment use, and work closely with the Solutions Center Manager and outside sales group to develop and grow the business. Additionally, they will assist the team in overall location maintenance, ensure safety guidelines are followed, and maintain key customer relationships, making customer service and value-add a focal point of every interaction. This position may lead/mentor lower-level representatives and performs other duties as assigned.

Requirements

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
Positive attitude.
Willingness to learn and be hands on.
Capable of using hand tools and shop equipment.
Ability to work in a fast paced environment.
Meet deadlines and manage time effectively.
Experience with Microsoft Office.
Comfortable in a consultative transaction atmosphere.
Strong mechanical/technical inclination.
Strong knowledge of different hoses and thread configurations.
Strong hydraulic knowledge.
Industrial sales experience.

Responsibilities

Supports location sales by providing first class customer service to local market.
Assists in servicing customers face-to-face through familiarity and knowledge of products.
Troubleshoots customer problems and provides creative solutions.
Identifies and builds customer assemblies.
Ensures knowledge of use of all equipment.
Works closely with the Solutions Center Manager and outside sales group to develop and grow the business.
Assists team in overall maintenance of the location.
Participates in making sure all safety guidelines are followed.
Maintains key relationships with customers.
Ensures customer service and value-add is a focal point of every interaction.
May lead/mentor lower level representatives.
Performs other duties as assigned.