Senior CoreOS Engineer - Enterprise Services

Apple

8d

About The Position

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! As a CoreOS Engineer in Enterprise Services you will serve as the subject matter expert for our Enterprise Services organization, combining deep expertise with broad cross-domain knowledge. You will join a dynamic team dedicated to providing advanced technical leadership, driving documentation, and delivering training that empowers our support teams worldwide.

In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization.

Requirements

• Bachelor’s degree in computer science, engineering, information technology, or equivalent experience.
• 12+ years of industry experience in a technical engineering or support engineering role.
• Experience serving as a technical lead for customer-facing and executive-level escalations.
• Expertise in platform stability.
• Expertise in app security.
• Expertise in platform security.
• Expertise in macOS process management.

Nice To Haves

• Master's degree in computer science, engineering, information technology, or related field of study.
• 8+ years of applicable experience.
• Experience with scripting and software updates.
• Experience leading documentation, training, and peer development initiatives.
• Experience acting as a technical consultant to cross-functional partners and peers.
• Ability to operate in ambiguous or changing environments while maintaining technical rigor.
• Ability to communicate technical concepts to diverse audiences.
• Collaboration, leadership, and facilitation skills.
• Ability to assess situations and determine technical solutions.

Responsibilities

• Serve as the subject matter expert for the Enterprise Services organization.
• Provide advanced technical leadership.
• Drive documentation efforts.
• Deliver training to support teams worldwide.
• Act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives.
• Engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution.
• Guide documentation, training, and peer development efforts across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior