Senior Copay Program Manager, Client Services

Mercalis

1d•Hybrid

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Valeris, the company aims to revolutionize the path from life sciences innovation to real-life impact, ensuring patients receive the care they need. Valeris works with life sciences companies to enhance the patient experience, facilitating access to and adherence to critical medications. Leveraging industry expertise, a commitment to patient care, advanced technology, and a talented team, Valeris offers data and strategic insights, patient support services, and healthcare provider engagement tools to aid in the successful commercialization of new products. The company serves over 500 life sciences customers, providing access and affordability support to millions of patients, and is headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana. The Senior Copay Program Manager (Sr. PM) acts as the primary business relationship manager, overseeing program management, account management, financial management, and business analysis. This role demands excellent customer service, exceptional program management, in-depth program knowledge, and operational excellence for assigned brands. As the main point of contact between customers and Mercalis, the Sr. PM is crucial in guiding internal project teams to deliver Mercalis' products and services on schedule, within budget, and scope. The ideal candidate should be a self-starter, high performer, and adaptable to change within a rapidly growing organization.

Requirements

Bachelor’s degree in business, healthcare administration, public health, or a related field.
5+ years of experience in patient support programs, copay assistance, market access operations, or reimbursement within life sciences or specialty pharmaceutical environments.
Demonstrated experience working with pharmacy and medical claims data, including claims processing, adjudication, benefit design interpretation, and downstream reporting or analysis
Knowledge of regulatory and compliance requirements impacting copay programs.
Ability to interact with internal and external stakeholders as a member of a highly collaborative team
Excellent project management, analytical, and communication skills.

Responsibilities

Interface with clients and maintain relationships on a day-to-day basis as the primary business relationship manager and subject matter expert
Become an expert on the therapeutic class of assigned brands and gain a robust understanding of competitive products
Measure, and monitor program key performance indicators to develop data-driven recommendations
Be well-versed on the third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)
Build and maintain strong collaborative relationships with all internal functional areas.
Develop a leadership role with all internal project stakeholders
Manage client contracts / statements of work and execute accordingly
Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services
Gather and document business requirements and communicate and ensure understanding for all key stakeholders
Manage the program budget, including annual budget projections
Provide recommendations for effectively managing program costs
Conduct regular meetings and deliver presentations and consultative recommendations via (phone, Webex, onsite) to all stakeholders
Provide mentorship and training to Associate Program Managers where needed
Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning
Learn and assist the client in navigating client-internal requirements and processes specific to their organizatio
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conducts miscellaneous tasks or projects as assigned

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact