Abandoned Property Warehouse, Senior Coordinator- Essential Onsite

Capital One•Richmond, VA

6d•Hybrid

About The Position

Capital One Enterprise Abandoned Property Operations is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently and in an open and collaborative team environment. This Senior Operations Production Coordinator role on the Abandoned Tangible Property team is responsible for process execution related to unclaimed property laws and the maintenance of the Abandoned Property warehouse. The ideal candidate for this role will display the ability to adapt and thrive in a dynamic, fast paced, changing environment while displaying sound judgment in decision making. This position is an essential on site role in the Knolls 2 office in Richmond, VA. On site attendance is required 3-5 business days per week, as determined by business needs, with work from home on remaining business days. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs. Operating hours are 8:00 AM to 4:30 PM Monday- Friday.

Requirements

High School Diploma, GED, or equivalent experience or certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the Financial Industry
At least 1 year of experience using Google Suite or Microsoft Office
At least 1 year of data entry experience
Utilize effective oral and written communication skills
Possess the ability to multitask in a fast paced environment
Collaborate in a team environment
Be an independent and self motivated worker
Utilize strong organizational and time management skills
Experience with Extra, E4A, FSITrack

Nice To Haves

At least 2 years Google Suite or Microsoft Office Suite experience
At least 2 years of data entry experience

Responsibilities

Execute team’s warehouse maintenance responsibilities, including: Validate and enter data from incoming Chain of Custody logs and Affidavits for tangible property from safe deposit boxes
Inventory management, including moving and storing warehouse contents, and cataloging location in system of record
Engage in special projects and perform ad hoc customer fulfillments, staging, preparation for shipping, and shipping contents to states per regulatory requirements
Data entry and management: work with multiple data management applications; maintain current data (i.e. update regularly); assist with regular data audits; maintain high level of data integrity
Complete monthly quality control evaluations of warehouse Tamper Evident Bags
Conduct inspections of warehouse equipment monthly.
Maintain a clean and orderly working environment, clean up debris as needed; keep items in their designated storage locations.
Contribute to workplace safety, including wearing safety equipment as needed (e.g. gloves, masks)
Demonstrate solid behaviors and competencies aligned with Capital One’s high performance expectations, including: Make effective independent decisions, when necessary
Influence positive behaviors and integrative thinking
Work with management to identify process improvements and communicate effectively
Cross training on different functions within the team
Identify and communicate incorrect information on paperwork with internal partners
Maintain and update team job aids and process documentation