Senior Coordinator, Operations Support
About The Position
In this role, you will serve as a key partner to the Human Resources Manager, providing essential operational, administrative, and coordination support that enables a positive and efficient employee experience at the plant. This position plays a critical role in supporting time and attendance, payroll coordination, records management, onboarding activities, and site-wide administrative processes, while collaborating closely with Operations, Finance, and other functional partners as needed. The Operations Support Coordinator helps ensure accurate execution of people-related processes, supports plant communications and events, and contributes to continuous improvement efforts that support both operational excellence and Smucker’s culture.
Requirements
- High School diploma or equivalent
- 2+ years of experience in office administration
- Ability to work with confidential or sensitive information with the utmost discretion
- Microsoft Office experience
- Demonstrated capability in analyzing data, problem solving and attention to detail
- Strong communication skills
- Ability to work with cross functional teams, inclusive of both plant and corporate audiences
- Experience delivering quality customer service with warmth and professionalism
- Extremely organized and detail-oriented; able to juggle multiple priorities at once with grace and a “can do” attitude
- Flexibility to support off-shifts or weekends as needed
Nice To Haves
- Bachelor’s Degree
- 2+ years of payroll experience
- Oracle and/or Workday experience
Responsibilities
- Be responsible for accurate and timely reconciliation of timecard transactions for hourly payroll using a timekeeping software (i.e., Workday)
- Develop an expert level understanding of Workday timekeeping software and site payroll policies; provide training and technical support to the facility
- Assist with investigation of payroll issues, and correct timekeeping errors leading to inaccurate pay in a timely manner
- Responsible for supporting the execution of plant events, meetings, and visits as well as community relations activities
- Support site communication processes through plant emails, flyers, and updating video monitors and bulletin boards, etc.
- Assist in managing the site employee store including staffing, ordering, pricing, inventory, and sales tax reporting
- Assist with new hire orientation by scheduling subject matter experts, managing assignment of lockers, and coordinating with security on creation of badges
- Manage local vendor relationships for employee uniforms and cafeteria vending products
- Process unemployment claims and may participate in unemployment hearings
- Provide timely and accurate reporting including, but not limited to; state census information, employee attendance, leaves of absence, etc.
- Perform general administrative duties including greeting visitors, mail distribution, office supply inventory/ordering, FedEx shipments, insurance certificate tracking, and reconciling miscellaneous invoices
- Assess plant processes in areas of responsibility, identify areas for improvement, and implement changes as needed
- Provide support as needed for the Human Resources department
- Other duties as requested to support plant operations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
