Senior Coordinator, Consumer Health Products and Solutions

Cardinal Health•Dublin, OH

2d•$23 - $29

About The Position

The Senior Coordinator, Product and Solutions Marketing role is responsible for planning, organizing and leading solution implementations. This is done through collaboration with team members, sales partners, and customers to deliver against commitments to our customers. They serve as our key liaison between our Consumer Health Team and internal sales force and customers. They work with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions.

Requirements

Bachelor's degree in related field, or equivalent work experience, preferred
3-6 years of work experience, preferred
Strong and effective written and verbal communication skills
Advanced computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word); especially in Outlook and Excel
Customer service, problem solving and analytical skills
Ability to work with some ambiguity
Agile with ability to flex and innovate to meet the ever change needs of our customers
Ability to work cross functionally is critical to success
Ability to work independently but also as a valuable contributing member of a team
Ability to retain knowledge and apply it to future, similar situations

Responsibilities

Maintain day-to-day operations of department Group Mailbox (GMB) which includes: Prompt responses to inbox inquiries, Working with subject matter experts to answer incoming questions and cataloging answers to utilize for future replies, Maintain reporting on inbox volumes, response timing, inquiry completions and opportunities based on themes in inquiries
Manage reports utilized in execution of programs
Prepare and delivery leadership briefs and feedback loop
Promote Consumer Health products and programs to internal and external customers
Provide monthly reporting as needed
Conduct monthly customer calls (when applicable)
Work directly and indirectly with Regional and National pharmacy chains to implement products and programs
Track sales and product data
Interact with various teams as needed including, but not limited to, Consumer Health, National Sales Force, Independent Sales Force, Retail Independent Pharmacies, and Internal Stakeholders
Administers and executes policies and procedures
Works with other Consumer teams to align with, support and provide feedback on current and new Solutions as well as marketing and merchandising activities
Frequently interacts with peer groups at various management levels
Will occasionally present to and have communication with Directors and Vice President in Consumer Health and Independent and National Markets
Interactions normally involve information exchange and basic problem resolution
Assist Account Management/Implementation team members with key initiatives such as: Own the relationship, monthly reviews, and work activities between Cardinal and third-party retail services which can include new store onboarding, conversions, monthly marketing/merchandising checks, and other support activities
Help to organize and run conferences
Help organize and run regional promotional meetings for regional customers