Senior Conversational Designer

TEKsystems • Milton, GA

2d • $75 - $96 • Hybrid

About The Position

We're seeking a Sr to Principal-level Conversational Designer with deep experience shaping immersive, AI-powered chat experiences. This person will lead generative content design across complex use cases, blending strategic rigor with creativity, humility, and a sense of play. You'll collaborate closely with product, engineering, legal, and research partners to design conversational systems that are useful, human, and responsible.

Requirements

• 7+ years of experience in conversational design
• Recent hands-on experience designing generative AI content, interactions, and immersive chat experiences
• Proven success working in regulated industries (e.g., finance, healthcare, enterprise software) and/or consumer product environments
• Strong experience creating multi-turn, adaptive, and context-aware conversational experiences
• Deep understanding of conversational design patterns, LLM behavior, prompt engineering strategies, and content systems
• Innovative mindset with a passion for responsibly exploring and applying emerging technologies
• Ability to influence and collaborate across disciplines without relying on formal authority
• Excellent communication skills and a positive, collaborative approach to teamwork

Nice To Haves

• Strong experience in probabilistic AI experiences rather than deterministic systems
• Generative Content Design expertise
• Innovative and forward-thinking mindset
• Strong collaboration skills
• Excellent written and verbal communication
• Ability to context switch effectively across teams, products, and business needs

Responsibilities

• Lead the design of immersive conversational experiences across chat, multimodal, and generative AI platforms
• Define and evolve generative content strategies, including tone, personality, guardrails, and system behaviors
• Translate complex requirements, particularly in regulated or high-impact environments, into clear, human-centered conversational flows
• Partner with product, engineering, research, and business stakeholders to deliver high-quality conversational experiences from concept through launch
• Prototype, test, and iterate on generative interactions using emerging tools and platforms
• Mentor designers and contribute to the growth and maturity of conversational design practices
• Foster curiosity, creativity, and collaboration while helping teams do their best work together

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed