Senior Controls Engineer
About The Position
Electric Machinery, WEG is looking for a Service Mechanical Engineer to provide industry-leading design solutions and service support for large industrial motors and generators to our customers worldwide. In this role, you will be required to work closely with all functional areas of the business, as a part of a cross-functional Service team. The successful candidate will create cost-effective designs that meet challenging customer timelines and will ensure the projects’ successful installation and operation. Travel to customer sites for pre-design data gathering, installation, or troubleshooting may be necessary. The position will require up to 25% travel, both domestic and international.
Requirements
- B.S. degree in Electrical Engineering.
- Sense of urgency to affect timely response and resolution to customer requests.
- Effective oral and written communication skills and proven ability to effectively deal with difficult customers.
- Ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
- Capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
- Computer literate with knowledge of current operating systems and software common to business applications including; SAP, Outlook, Word for Windows, Excel, PowerPoint.
- Must be able to legally drive a vehicle in the US.
- Must possess a valid Passport or be able to obtain a Passport.
Nice To Haves
- Knowledge of motors and generators, power generation systems, petro-chemical operations systems, paper, and other general industry systems preferred.
- Knowledge of SAP operating system preferred.
Responsibilities
- Responsible for the complete lifecycle of Service engineering projects, including concept design, creating detailed drawings, manufacturing support, and field installation and commissioning.
- Show a high level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
- Analyze field data, recommend corrective action, and write and edit service reports on factory repairs and field service work.
- Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
- Serve as a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
- Procure Controls equipment for projects as required.
- Mentor junior staff.
- Stay current on control strategies and code changes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
