Senior Contractor Network Coverage & Sourcing Specialist

Crawford•Jacksonville, FL

10d

About The Position

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to contractor recruiting and selection of contractors for client programs.

Requirements

Bachelor Degree or an equivalent combination of education and experience, plus 2 years of customer service experience.
Cold calling experience is required.
Highly proficient and advanced computer skills
Highly proficient and advanced internet navigation skills
Excellent attention to detail and organizational skills
Excellent time management abilities
Highly proficient analytical and problem solving ability
Excellent written, verbal and oral communication skills
Excellent interpersonal skills
Strong proven ability to multi-task
Accurately analyzes, prioritizes and directs workflow within department
Builds excellent relationships with internal and external customers
Stable and consistent with performance and attendance
Superb conflict management skills
Strong leadership skills
Builds teamwork with and between departments
Effective at monitoring and auditing work of others
Ability to analyze business reports and identify trends
Ability to work independently, with minimal supervision

Responsibilities

Presents program to potential network contractors via telephone; with focus on cold calls, following up on referrals/leads.
Sends marketing materials and applications to prospective contractors related to programs as needed.
Documents call progress on productivity report and in automated systems.
Utilizes various software programs to locate contractor information and document contractor information.
Analyzes areas of need for contractor network coverage.
Leads development of new strategies for recruiting contractors.
Interacts with clients regarding contractor recruiting and selections and is the designated point of contact for specific clients.
Leads training, initial and ongoing, mentors and coaches subordinate Contractor Recruiter Specialist role.
Assists Supervisor in the coordination of processing of requests for contractor recruiting and selection.
Assists Supervisor in the development of department procedures.
Maintains overall knowledge of Contractor Connection business model and all Recruiting functions.
Resolves issues in recruiting process.
Assists Supervisor with data verification and analysis of internal and external reports.
Resolves general issues and questions of team staff.
Assists Supervisor in balancing distribution of work.
Assists Supervisor with escalated follow up with contractors.
Serves as a liaison to other departments.
Assists Supervisor with creating presentations on new systems, procedures, and programs.
May participate in conventions and industry shows for the purposes of recruiting contractors for program participation.
Upholds the Crawford Code of Business Conduct and Ethics at all times.
Participates in special projects or performs duties in other areas as requested.
Upholds and projects the public image of the Company.