Senior Contract Specialist

Salesforce • Indianapolis, IN

2d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. An exciting opportunity to be a part of Salesforce Prospect to Cash (P2C) and the Revenue Operations Team. The Senior Contract Specialist role is highly skilled, experienced, and seasoned position focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise accounts. This guidance includes but is not limited to account strategy, complex deal structure questions, quote support, revenue and deal calculations, service delivery support, and ensuring all transactions are in compliance to revenue & company policy. The role requires a full understanding of SaaS industries practices, and company policies and procedures as well as the ability to engage with senior level internal and external stakeholders. It also requires the ability to work across a diverse scope of assignments both independently and within teams, think creatively to find solutions, and help provide guidance to junior team members.

Requirements

• Bachelors degree or equivalent combination of education and experience
• 3+ years of sales/customer support experience, customer order management, or sales operations
• Quote-to-Cash and Commission Calculation experience

Nice To Haves

• Demonstrated participation in process improvement initiatives and/or project management experience
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Extreme attention to detail
• Ability to clearly articulate case resolutions and actions required by Account Executives
• Able to use Microsoft suite of tools effectively
• Salesforce experience a plus
• Demonstrated initiative
• Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
• Ability to work independently

Responsibilities

• Provide Quote-to-Cash support and guidance Account Executives (AEs) and Renewal Managers to help execute complex Sales/Renewals transactions.
• Develop and nurture strong working relationships with Sales and Renewals teams including SVP+ leaders.
• Establish strong partnerships and collaborate with other deal support functions including Pricing, Rev Rec., Legal, Order Management and Compensation to assist on deal execution and managing customer satisfaction issues.
• Answer and advise on process & policy questions and effectively communicate requirements to AEs.
• Assist Sales Team in creative deal structuring, quoting, or creating contracts/orders when required
• Assist AEs in addressing customer satisfaction inquires related to contracts/invoices and product issues, through account research and feedback.
• Work with Sales and Collections to assist with deconstruction and resolution of complex billing issues.
• Act as a subject matter expert representing Sales Operations on cross-functional projects.
• Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues, making recommendations, and providing guidance.
• Provide coaching and cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base.
• Perform calculations as required, related to contract replacement comparisons, credits, and restructures.
• Possess strong level of Salesforce application expertise.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees