Senior Contract Manager

NTT DATA Services•Austin, TX

5d•$102,625 - $171,125•Hybrid

About The Position

NTT DATA is seeking a proven Senior Contract Manager with strong private cloud delivery experience and a demonstrated record of success supporting public sector and government contract environments. This role will provide contract leadership, governance, and delivery oversight for private cloud services while coordinating across customers, internal delivery teams, vendors, and partners. The Senior Contract Manager will also track licensing, warranty obligations, contract extension deadlines, renewals, and related deliverables to support timely decision-making, compliance, and successful execution. This role reports directly to the Account Sr. Director and will be based in Austin, TX, with an expectation to work from the NTT DATA office two to three days per week and participate onsite in customer meetings as needed.

Requirements

5+ years of experience working within public sector, state and local government, or federal government services environments.
5+ years of public sector or government contractor IT program, contract, or delivery management experience with a proven record of success working across teams, vendors, and multiple stakeholder groups.
5+ years of direct client engagement experience supporting end-to-end implementations, contract delivery, renewals, service governance, and customer executive communications.
7+ years of experience interpreting trends, risks, and data to develop effective strategies that support contract performance, private cloud delivery, renewal planning, warranty tracking, and program objectives.
5+ years of customer-facing experience working with third-party vendors, licensing partners, warranty providers, and contract stakeholders.
Bachelor’s degree in Business Management, Information Technology, Contract Management, or a related field, or equivalent experience, is required.
5+ years of experience with SaaS, Microsoft technologies, private cloud, hybrid cloud, cloud operations, or managed services environments.
Ability to travel up to 10% as needed for customer, contract, or delivery requirements.
Strong knowledge and experience with government contracts, change order processes, contract modifications, licensing, warranties, renewals, and extension tracking.
Demonstrated understanding of SDLC, project management, product implementation methodologies, cloud operations, and private cloud service delivery.
Excellent verbal and written communication, negotiation, executive engagement, and relationship-building skills.
Ability to multitask, prioritize effectively, manage shifting priorities, and communicate risks, deadlines, and renewal actions clearly and professionally.
Proficient with Microsoft tools such as Excel, Word, PowerPoint, Project, Teams, and related reporting or tracking tools.
Critically evaluate information gathered from multiple sources, reconcile conflicts, and maintain accurate contract, licensing, warranty, renewal, and extension records.
Role is based in Austin, TX, with the expectation to work from the NTT DATA office two to three days per week and participate onsite in customer meetings as required.

Nice To Haves

Six Sigma, ITIL, PMP, contract management, cloud, or other relevant certifications preferred.

Responsibilities

Provide leadership, oversight, and management of customer-facing private cloud and public sector contract delivery to ensure performance against contract, service, schedule, cost, risk, and project requirements.
Manage all aspects of contract management from planning through execution while working closely with the Account Manager, customer, stakeholders, vendors, and delivery teams to achieve program goals and contract objectives.
Monitor and manage activities throughout the contract lifecycle, including deliverables, change orders, contract modifications, renewals, extensions, warranty obligations, licensing requirements, and compliance milestones.
Analyze business, operational, and customer requirements and translate them into actionable contract delivery plans, implementation activities, and measurable outcomes.
Coordinate cross-functional interactions with NTT DATA teams, including Product Management, Customer Support, Cloud Operations, Procurement, Finance, Legal, and Delivery Operations, to drive successful private cloud contract delivery.
Plan and facilitate weekly, monthly, and quarterly leadership reviews focused on contract status, private cloud service performance, schedule, cost, risk, licensing, warranty, renewal, and extension readiness.
Coach project leaders and delivery teams on contract management fundamentals, government contractor expectations, private cloud delivery governance, customer communications, and contract compliance practices.