Senior Contract Agentic Experience Designer
About The Position
Firsthand is seeking a Senior Contract Agentic Experience Designer to optimize user engagement with AI-powered brand experiences for key campaigns. This role blends interaction design, conversational UX, and growth design to translate campaign goals into measurable user journeys. The designer will focus on user behavior, interaction patterns, and experience progression within an existing product framework, rather than traditional visual design. This is initially a 3-6 month contract role supporting 2-3 campaigns at a time, with the goal of establishing principles for a scalable Agent Experience Design practice.
Requirements
- Background resembling a Growth Designer, Interaction Designer, Conversational Designer, or performance-oriented Product Designer.
- Significant experience designing digital experiences where engagement, behavior, or conversion is a core measure of success.
- Strong interaction design skills across flows, states, progression, hierarchy, and calls to action.
- Experience with conversational interfaces, AI products, agent experiences, or emerging interaction models is highly valuable.
- Strong understanding of behavioral or growth-oriented UX and how design decisions influence user action.
- Experience developing design hypotheses and using quantitative signals to evaluate and improve experiences.
- Comfort interpreting performance data and translating insights into concrete design changes.
- Ability to design creatively within existing product and technical constraints.
- Strong cross-functional collaboration skills across technical, product, analytics, and client-facing teams.
Responsibilities
- Translate campaign goals into intended user behaviors, experience strategies, and clear design hypotheses.
- Design end-to-end agent experiences, including composition, interaction patterns, content hierarchy, conversational flows, progression, and CTAs.
- Partner with Solutions Consulting to ensure experiences are technically feasible, measurable, and aligned with campaign objectives.
- Review behavioral and performance data to identify opportunities for iteration and optimization.
- Conduct pre-launch experience-quality reviews and ensure experiences meet the intended design strategy.
- Develop reusable interaction patterns, design principles, and frameworks across campaigns.
- Identify product configurability or instrumentation gaps that limit experience quality, measurement, or scalability.
- Partner with Product and Engineering on targeted improvements that unlock stronger, more reusable experiences.
- Help define the remit, skills, methods, and Product capabilities required for a permanent Agent Experience Design function.
Benefits
- Compensation and equity will be market-competitive for well-capitalized, early stage startups
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
