Senior Contract Administrator

DLL Group • Wayne, PA

20h • $56,347 - $84,521

About The Position

As a Senior Contract Administrato r, US Operations, you can expect to work collaboratively with internal and external customers on receipt, review, and activation of all transactions whether standard, non-standard or complex for our Retail line(s) of business. You will be trained on all aspects of the business you are aligned to and act as a SME for the Contract Administration community to proactive engage with members to identify areas for process improvement. You may be assigned to act as a key resource in the QA (Post-Booking audit) review process and audit the work accuracy of your peers. Our goal is to meet customer expectations in accuracy and timely processing. This role reports to the Contract Administration Team Lead or Manager, Contract Administration Documentation Review & Execution: Review standard and non-standard and complex financial transaction documentation to ensure legal enforceability and adherence to company policies. Ensure the company’s security interests (UCC and/or Title when applicable) in the equipment have been established. Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customer’s needs into a correct and timely solution. Execute documents on behalf of the company. Transaction Processing: Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes. Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters. Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations. External Communications: Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions. Problem Solving: Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues . Optimization - Process Improvement: Work with other senior members of the team, including Contract Admin leadership to analyze and identify bottlenecks & process improvement potential and contributes to the formulation and implementation of solutions/improvements through projects. Participate and/or lead in the efforts to implement these improvements to gain efficiency in our core processes. Training and Development: Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company. Flexibility and willingness to assist other operational departments when volume is low is required. Subject Matter Expert (SME): Proficient in all aspects of the assigned line(s) of business in order to to train, mentor and develop new members of the team. May coordinate activities at the direction of the Manager or Team Lead. Execute standard, non-standard or complex activities to ensure correct handling, implementing and output of incidents and exceptions. Balance day-day tasks to assist when needed with post-booking activities such as initiating rebooks, adjustments and corrections as needed. Quality Control : L everage expertise in all aspects of your assigned line(s) of business to actively participate in the quality control (post-booking) audit process. This involves the entry, review and grading of each transaction reviewed. All members enjoy Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home Career development opportunities: online learning, member development programs. Check this link to an overview of all benefits in your region.

Requirements

• Associate or Bachelor’s degree in accounting, finance, or a closely related discipline
• 0–2 years of relevant experience in a financial institution, accounts payable, or similar financial operations environment
• Foundational understanding of bookkeeping principles and financial documentation
• Strong critical thinking and problem-solving skills with a proactive approach to resolving issues
• Exceptional accuracy and organizational skills, with the ability to manage multiple tasks efficiently
• Clear and professional written and verbal communication skills, with the ability to interact effectively across teams
• Familiarity with Microsoft Office Suite (Excel, Outlook, Word) and comfort working with financial systems
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment

Responsibilities

• Review standard and non-standard and complex financial transaction documentation to ensure legal enforceability and adherence to company policies.
• Ensure the company’s security interests (UCC and/or Title when applicable) in the equipment have been established.
• Analyze documents to ensure customer intentions are reflected in the document package and work with our Commercial teams to translate the customer’s needs into a correct and timely solution.
• Execute documents on behalf of the company.
• Ensure proper activation of transactions into the appropriate systems for booking, funding, tracking, and invoicing purposes.
• Ensure the information entered is in conformance with business & program requirements, company policies, and pricing and profitability parameters.
• Act as the last line of defense for adherence to company Know Your Customer policies as well as various state, federal, and provincial regulations.
• Receive and handle inbound correspondence & inquiries from dealers and solve first line inquiries regarding the receipt, booking, and potential correction of finance transactions.
• Interface cross-functionally with areas such as Sales, Sales Support, Credit, Legal, and Operations to resolve pre- and post-booking transactional, customer, and dealer issues .
• Work with other senior members of the team, including Contract Admin leadership to analyze and identify bottlenecks & process improvement potential and contributes to the formulation and implementation of solutions/improvements through projects.
• Participate and/or lead in the efforts to implement these improvements to gain efficiency in our core processes.
• Take the initiative to seek and participate in formal and informal training opportunities to enhance your knowledge and value to the company.
• Flexibility and willingness to assist other operational departments when volume is low is required.
• Proficient in all aspects of the assigned line(s) of business in order to to train, mentor and develop new members of the team.
• May coordinate activities at the direction of the Manager or Team Lead.
• Execute standard, non-standard or complex activities to ensure correct handling, implementing and output of incidents and exceptions.
• Balance day-day tasks to assist when needed with post-booking activities such as initiating rebooks, adjustments and corrections as needed.
• Leverage expertise in all aspects of your assigned line(s) of business to actively participate in the quality control (post-booking) audit process.
• This involves the entry, review and grading of each transaction reviewed.

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees