Senior Contract Administrator

American Bureau of Shipping•Houston, TX

About The Position

The Senior Contract Administrator will support efforts to optimize the organization's use of its contract management tool by adhering to standard business processes and fostering effective usage across the organization. This role supports the business application of the tool, drives continuous improvement, and ensures the organization maximizes the value of its contract management technology. The Contract Administrator plays a pivotal role in ensuring the effective use of technology to improve business processes and ensuring contracts and related activities are efficiently managed, monitored, and executed. By maintaining up-to-date and centralized documentation, this role will foster a culture of accessibility, clarity, and operational excellence, ensuring all users have the tools and resources they need. What You Will Do: System Administration and Maintenance: Serve as a point of contact for the organization's contract management platform, ensuring smooth operation and alignment with the organization’s business processes. Manage system settings, user roles, and permissions to ensure compliance, accuracy, and security standards. Opportunity Identification and Continuous Improvement: Regularly analyze the usage of the contract management system to identify opportunities for improving efficiency, effectiveness, and alignment with business objectives. Incorporate user feedback to recommend and implement changes to workflows or functionalities. System Updates and Enhancements: Support the implementation of quarterly updates, system enhancements, and new features as released by the system provider. Support the coordination of testing and deployment to maintain system stability and functionality, minimizing disruptions to business operations. User Training and Support: Provide onboarding training for new users to ensure effective adoption of the tool and maintain proficiency among existing users through recurrent training sessions. Develop and update training materials, including user guides, job aids, and digital support resources, to assist users in navigating the system effectively. User Interactions and Support: Respond to user inquiries in a timely and professional manner, troubleshooting issues and offering solutions to ensure efficient use of the system. Act as a liaison between users and technical IT teams when escalation is required. Quality Control and Accuracy Assurance: Monitor data quality and contract management processes within the tool to detect and address inaccuracies, errors, or potential compliance risks. Establish and maintain quality assurance standards to ensure documentation integrity and operational consistency. Utilization and Adoption Maximization: Promote full utilization of the contract management platform’s features, ensuring users maximize the available technology to meet business process needs. Advocate for best practices and support users in adopting innovative features to streamline workflows and improve contract lifecycle management.

Requirements

Bachelor's degree from an accredited university or equivalent related business experience.
Three (3) or more years of experience in a contract administration role or related field.
Strong familiarity with contract management principles, processes, and systems.
Experience in system administration or business operations support for a SaaS or cloud-based technology platform.
Proven ability to develop, organize, and maintain documentation, such as processes, user guides, and job aids, in a centralized and accessible repository.
Demonstrated ability to train and support diverse user groups, with an emphasis on encouraging adoption and skill-building.
Proven problem-solving and analytical skills with attention to detail in detecting and addressing quality issues.
Effective communication and collaboration skills to engage with stakeholders across multiple departments.
Ability to identify and implement process improvements with minimal disruption to day-to-day operations.
Effective verbal and written communication skills
Strong analytical and problem-solving skills.
Ability to work effectively with all levels of management and interact well with team members and clients.
Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, related instructions, and the ABS Employee Safety Policy.

Nice To Haves

Experience with specific contract management systems (e.g. Icertis, LinkSquares, Sirion, etc.) is a plus
Familiarity with change management and documentation development
Basic project management experience to coordinate upgrades, enhancements, or cross-functional initiatives
Proven ability to manage and prioritize multiple tasks simultaneously and consistently meet deadlines.

Responsibilities

System Administration and Maintenance: Serve as a point of contact for the organization's contract management platform, ensuring smooth operation and alignment with the organization’s business processes.
Manage system settings, user roles, and permissions to ensure compliance, accuracy, and security standards.
Opportunity Identification and Continuous Improvement: Regularly analyze the usage of the contract management system to identify opportunities for improving efficiency, effectiveness, and alignment with business objectives.
Incorporate user feedback to recommend and implement changes to workflows or functionalities.
System Updates and Enhancements: Support the implementation of quarterly updates, system enhancements, and new features as released by the system provider.
Support the coordination of testing and deployment to maintain system stability and functionality, minimizing disruptions to business operations.
User Training and Support: Provide onboarding training for new users to ensure effective adoption of the tool and maintain proficiency among existing users through recurrent training sessions.
Develop and update training materials, including user guides, job aids, and digital support resources, to assist users in navigating the system effectively.
User Interactions and Support: Respond to user inquiries in a timely and professional manner, troubleshooting issues and offering solutions to ensure efficient use of the system.
Act as a liaison between users and technical IT teams when escalation is required.
Quality Control and Accuracy Assurance: Monitor data quality and contract management processes within the tool to detect and address inaccuracies, errors, or potential compliance risks.
Establish and maintain quality assurance standards to ensure documentation integrity and operational consistency.
Utilization and Adoption Maximization: Promote full utilization of the contract management platform’s features, ensuring users maximize the available technology to meet business process needs.
Advocate for best practices and support users in adopting innovative features to streamline workflows and improve contract lifecycle management.