Senior Continuous Improvement Specialist
About The Position
The Senior Continuous Improvement Specialist helps build and maintain the infrastructure that Continuous Improvement facilitation and capability-building depend on. This includes digital tools, vendor relationships, facilitation materials, and documentation of facilitation outputs. Working closely with the Director, Continuous Improvement, the role manages vendor coordination, learning program enrollment, preparation materials, and Center of Excellence content. The specialist must be detail-oriented, organized, and comfortable managing multiple workstreams, tools, and stakeholder relationships concurrently. The position is based in Armonk, New York. It supports Continuous Improvement initiatives by coordinating vendors and certification programs, preparing and governing facilitation materials and outputs, maintaining digital tools and content, and coordinating with facilitators, project leads, and Business Process Optimization Leads. The role also supports the Director, Continuous Improvement with departmental initiatives, improvement opportunities, and project risks.
Requirements
- Bachelor's degree.
- At least 5 years of relevant experience across project management, operations, or process improvement.
- Working knowledge of project management methodologies.
- Strong written and verbal communication skills, including the ability to translate facilitation outputs into clear, usable materials.
- Ability to prioritize and manage multiple deadlines across vendor, enrollment, and documentation workstreams.
- Ability to identify, analyze, and resolve problems proactively.
- Ability to respond quickly and appropriately to changing priorities.
- Ability to collaborate effectively with facilitators, project leads, and vendors.
Nice To Haves
- Lean Six Sigma Yellow Belt certification.
- Working knowledge of Lean Six Sigma.
Responsibilities
- Serve as the primary relationship owner for Continuous Improvement vendors, including training providers, tooling partners, and certification bodies; manage contracts, scheduling, and quality oversight.
- Manage end-to-end enrollment for Green Belt, Black Belt, and other advanced learning offerings, including seat tracking, prerequisites, and cohort composition.
- Develop facilitation preparation materials for workshops, Kaizen events, and process mapping sessions, and maintain quality standards across engagements.
- Capture, organize, and govern facilitation outputs, including future-state process artifacts, decisions, and action items, ensuring they are consistently documented, stored, and retrievable.
- Partner with Global Development IT to create and maintain digital tools, including SharePoint sites and PowerApps, and keep Center of Excellence content current, accessible, and trusted.
- Contribute to the creation and maintenance of Continuous Improvement tools, templates, and frameworks used across facilitation and process improvement engagements.
- Support the Director, Continuous Improvement in coordinating departmental initiatives, identifying functional improvement opportunities, and managing departmental project risks.
- Coordinate across facilitators and project leads to tailor materials, tracking, and outputs to the needs of each engagement.
- Collaborate with Business Process Optimization Leads to summarize data insights and process performance findings and translate analysis into actionable recommendations for process improvement projects.
Benefits
- Annual bonuses or other incentive plans may be offered, depending on country and role.
- Equity awards may be offered, depending on country and role.
- Pension or retirement benefits may be offered, depending on country and role.
- 401(k) company match may be offered, depending on country and role.
- Health and wellness programs may be offered, depending on country and role.
- Fitness centers may be available, depending on country and role.
- Insurance benefits may include medical, dental, vision, life, and disability coverage, depending on country and role.
- Paid time off may be offered, depending on country and role.
- Family support benefits may be offered, depending on country and role.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
