About The Position
Docplanner is seeking a Senior Content Operations & Localization Contractor for a 3-month, fully remote role within Spain or Poland. The company operates a global healthcare platform across 12 markets. This project focuses on replacing legacy spreadsheet glossaries with a machine-readable AI translation system to ensure medical compliance, brand voice, and accuracy. The contractor will be responsible for scaling these frameworks, training distributed teams, and managing execution across 5+ global markets. It's important to note that Docplanner lacks a centralized Content Design team, with content managed locally by product, marketing, and market teams. The role's primary focus is on building systems, governance, and training, not content creation.
Requirements
- 6+ years of experience leading Content Operations, Localization Management, or Information Architecture projects at scale.
- Experience managing localization across 5+ languages or markets simultaneously.
- Hands-on experience building or working with structured terminology databases, taxonomies, glossaries, or knowledge graphs (ontology) for machine consumption (e.g., JSON-LD, TMS integration).
- Proven ability to govern cross-functional teams that you influence but do not directly manage.
- Strong facilitation and documentation skills, with comfort in training non-specialists on advanced Content Ops methods.
- Organized, execution-driven, and pragmatic approach to driving momentum within an active roadmap without disrupting ongoing sprints.
- Fluent professional English.
Nice To Haves
- Proficiency in Polish, Spanish, Italian, or German.
Responsibilities
- Scale the localization framework across 5+ markets by building and expanding localized Term Record Schemas per market, ensuring alignment with the global ontology and brand personality.
- Transform tone-of-voice guidelines into machine-readable rules (pronoun matrices, syntax constraints, forbidden synonym lists) for LLM translation engines.
- Manage two translation workflow tiers: human review for high-stakes content and AI-first with fix-on-feedback loops for lower-risk assets.
- Ensure 90%+ of product copy passes automated CI/CD linting without manual intervention by bridging engineering, localization pipelines, and local market reviewers.
- Identify and resolve workflow and process bottlenecks in collaboration with product managers and developers.
- Lead change management to encourage adoption of the new ontology ecosystem by product managers, engineers, and local market leads.
- Conduct workshops on localization best practices, internationalization standards, and machine-translation context review mapping and content design.
- Hold bi-weekly Office Hours to unblock local teams and resolve content ambiguities.
- Align Design, Product, and Engineering on shared goals for the system.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
