Senior Content Marketing Manager, Storytelling

Retell AI • Redwood City, CA

4d • $170,000 - $240,000

About The Position

Retell AI is seeking a Senior Content Marketing Manager to own the storytelling of customer success for their voice AI platform, which serves enterprise contact centers. The role involves interviewing customers, identifying unique angles, and producing compelling case studies and strategic blogs. This is a high-ownership position reporting to the CMO, with close collaboration with the founding team. The ideal candidate will have experience in content marketing, editorial, or journalism, with a strong ability to communicate with both technical and business stakeholders, and a track record of shipping content consistently.

Requirements

• 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
• A portfolio of published work with range: customer stories, essays, launch content
• Proven end-to-end ownership of case studies or customer stories
• Comfortable with technical products
• Reporter instincts and editorial craft

Nice To Haves

• Newsroom or tech media background
• Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself
• Experience with support, CX, or post-sales audiences
• Startup experience, Series A through C

Responsibilities

• Own customer storytelling end-to-end
• Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution
• Produce written and video case studies with enterprise customers, managing production partners for the big shoots
• Write strategic blogs
• Own the flagship blog: industry POVs, benchmark narratives, category arguments
• Translate technical product launches into stories for contact center leaders and enterprise buyers
• Own the written layer of product launches
• Partner with product marketing on launch narratives and announcements
• Run content programs
• Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed