Senior Content Manager

Filigran

4d • Remote

About The Position

Filigran is seeking a Senior Content Manager to join the Filigran Academy team. This role involves taking end-to-end ownership of content projects, from instructional design and SME collaboration through production, quality assurance, and delivery. The Senior Content Manager will be responsible for the learner experience and will have the autonomy to shape it. This position is not purely a production or pedagogy role, but a blend of both. The successful candidate will work alongside other Senior Content Managers, each managing distinct projects, while maintaining team coherence through shared standards and collaboration.

Requirements

• 3–5 years of experience in instructional design, technical content creation, or a related field in a B2B SaaS environment.
• Demonstrated ability to own content end-to-end — from concept and design through production and delivery — without heavy process scaffolding.
• Strong instructional design foundation.
• Experience managing multimedia production workflows (video, interactive content, visual design).
• Comfortable engaging directly with subject matter experts and translating technical depth into learner-accessible content.
• Highly organized with strong project management instincts.
• Proficient in modern content and LMS tooling (e.g., Camtasia, Articulate, Notion, or similar).
• Comfortable working in a remote, async-first environment.
• Autonomy, ownership, and team spirit.

Nice To Haves

• Experience in cybersecurity, open-source, or technical SaaS environments.
• Familiarity with AI-assisted content production workflows.

Responsibilities

• Own end-to-end content for assigned projects, from learning design through production, quality review, and LMS delivery.
• Design structured learning paths, courses, and certification programs aligned to learner personas and skill levels.
• Apply instructional design principles (e.g., ADDIE, Bloom's Taxonomy) to ensure content drives measurable learning outcomes.
• Manage SME relationships, coordinating with Product, Engineering, and Customer Success for technical accuracy and relevance.
• Maintain production cadence for projects: scripting, media production, review cycles, and publishing.
• Own quality within project scope, including pedagogical soundness, tone consistency, and learner feedback integration.
• Contribute to ILT (Instructor-Led Training) development in partnership with the Customer Training Consultant.
• Participate in a standing cross-lane harmonization function for shared style guides, tone/quality bar, and template standards.
• Track and report project-level metrics: module releases, completion rates, learner satisfaction, and content validation.
• Leverage AI tools and methodologies to boost content production and workflow efficiency.
• Contribute to team-wide documentation and workflow practices.

Benefits

• Competitive pay + equity
• Remote-first, flexible, and balanced work environment
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - regional and global offsites

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed