Senior Content Designer

H&R Block • UNAVAILABLE, Missouri

1d • Remote

About The Position

H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers. The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day.

Requirements

• 5+ years of UX writing experience working as part of a Content Strategy or UX writing team
• Bachelor’s degree in English, Journalism, Liberal Arts, or relevant work experience
• Deep knowledge of content strategy and design principles and methods
• Curiosity and commitment to new ideas and innovating to drive business results
• Powerful communication and presentation skills
• Strong understanding of storytelling and conversation techniques
• Experience working as part of a multidisciplinary product design or UX team
• Experience crafting content using design tools such as Figma
• A passion for simplifying complex problems and understand customer needs
• A dazzling portfolio demonstrating your strong writing craft and collaborative process

Responsibilities

• Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots
• Own small- to medium-size projects and product experiences with some direction from senior leaders
• Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging
• Support the direction of the senior content design leader while pushing for new thinking
• Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process
• Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs
• Immerse yourself in research to develop deep customer empathy
• Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends
• Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
• Participate in design reviews and critiques and help all designers strengthen their skills in content design
• Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems

Benefits

• competitive compensation
• benefits to support your health and well-being
• medical and prescription drug coverage
• H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (virtual) fitness center programs
• associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree