Senior Content Author

BIMM • Toronto, ON

12d • CA$55,000 - CA$65,000 • Hybrid

About The Position

BIMM is looking for a Senior Content Author to join their Team. This is a hybrid role requiring two days per week in their Toronto office. BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. They have helped clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail. They describe themselves as creative realists, meaning their ideas and solutions are grounded in the realities of their clients’ business. This is an existing vacancy, not a made-up role — this one’s already got a desk waiting.

They are looking for someone who will play the key hybrid hands-on role of managing website content from the project intake to CMS execution of Brand, Product, and technical integration; with the aim to improve and maintain the website content lifecycle according to their clients’ business goals and brand requirements. You will act as a primary client contact, managing and coordinating agency resources to ensure all day-to-day client needs are met and all assigned projects are completed smoothly. The ideal candidate is a motivated, detail-oriented self-starter with strong organizational and collaboration skills, takes initiative, enjoys finding solutions, and takes extreme pride in their work.

You will collaborate with a team that includes, but is not limited to: Digital Project Manager, Vehicle Product Specialist, Content Author(s), Technical Writer, and Content Designers. The Senior Content Author is the individual who intakes and executes each task big or small to ensure that their client’s website content is published & recorded on-site, on-time, and in accordance with brand guidelines, BIMM quality standards and legal requirements.

Requirements

• Minimum of 2 years of project management experience—preferably within a digital agency
• Highly developed interpersonal and communication skills - both written and verbal
• Superior organizational and time management skills, with meticulous attention to detail
• The ability to be flexible and highly adaptive in a fast-paced, entrepreneurial environment
• Ability to problem-solve in both solo and collaborative situations
• Project management skills, with a demonstrated ability to manage multiple priorities
• Strong client service orientation
• High quality assurance standards
• Proactivity – the ability to anticipate and manage risk
• A calm and patient demeanor under pressure
• Assist with building a positive agency culture

Nice To Haves

• Previous work experience as a Content Writer/Author
• Experience with Content Management Systems such as Adobe Experience Manager
• Experience with task/project management software (ie: JIRA, Teamwork, Trello, Asana)
• Scrum and Agile knowledge
• Experience with resource planning/estimation
• BSc degree or diploma in Marketing, Digital Advertising, Business Administration or relevant field
• Hands-on experience with MS Office, Photoshop, and content management platforms (Adobe Experience Manager, Contentful) is a plus
• Working knowledge of Issue tracking tools (ie: Jira) a plus
• Working knowledge of Corporate wiki tools (ie: Confluence) a plus
• Working knowledge of WCAG AA Accessibility standards a plus
• Knowledge of SEO and web traffic metrics
• Technical knowledge and an understanding of software development practices

Responsibilities

• Work with the project team to connect the dots across a broad ecosystem of services, processes and systems to ensure that all requirements are covered
• Work closely with the internal and external teams to fulfill daily client requests, ensuring all assigned projects and tasks are executed to plan and in a timely manner
• Create and maintain content in multiple Content Management Systems (CMS) for our clients’ websites.
• Crop / compress / transfer visual assets to Digital Asset Management (DAM) platforms for use on client websites & storage in marketing archives
• Maintain project-specific documentation, including but not limited to: briefs, work-back schedules, and scopes for each project
• Produce communication materials (contact and status reports, etc.)
• Handle all meeting details, e.g., scheduling, arranging rooms, taking minutes
• Monitor time spent on projects for proper management of resource capacity
• Manage team capacity towards key milestones and deadlines
• Coordinate with delivery teams to estimate work effort
• Develop a positive and partnering relationship with all clients and partners
• Oversee the accuracy and quality of the agency product
• Seek improved, streamlined processes to better manage deliverables
• Possess a top line understanding of the client’s business and competitive environment
• Keep all teams updated on the status of deliverables
• Assemble and collate presentations and plans
• Practice Quality Assurance for the work of yourself and your peers
• Deploy/activate website content on a consistent schedule
• Liaise with content writers & product specialists to ensure accuracy & brand consistency
• Ensure legal compliance requirements are maintained based on established guidelines (e.g. copyright, accessibility, data protection, and legal disclaimers)
• Stay up-to-date with industry best practices and generate new ideas to draw user’s attention

Benefits

• Spend your birthday any way you’d like, as long as it’s not at the office.
• Extra day off to enjoy every summer holiday and a week-long end-of-year break.
• Comprehensive health & dental benefits plan with an Employee Assistance Program.
• Extra $$$ to put towards wellness or health-related needs.
• RRSP with matching.
• A lil BIMM bonus to build your bank.
• Dog-friendly office stuffed with snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree