Senior Contact Center Technology Analyst

Delta Dental•Rancho Cordova, CA

1d•$56,900 - $119,200•Hybrid

About The Position

This position is responsible for providing second-level support for issues impacting contact center technology, coordinating resolution and communicating the business impact. Responsibilities include designing functional enhancements, coordinating team partners to implement solutions, designing and building reports, and conducting system tests and upgrades. Additionally, may be responsible for planning and distributing work assignments, and assisting in the orientation, training and development of team members.

Requirements

Background check required
Must reside in a state other than Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States.

Responsibilities

Providing second-level support for issues impacting contact center technology
Coordinating resolution and communicating the business impact
Designing functional enhancements
Coordinating team partners to implement solutions
Designing and building reports
Conducting system tests and upgrades
Planning and distributing work assignments
Assisting in the orientation, training and development of team members

Benefits

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program