Senior Consulting Engineer – Government Cloud Managed Services

CDW

2d•$96,000 - $150,180

About The Position

The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.

Requirements

Bachelor’s degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
Advanced-level technical certifications in at least two of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High; AWS GovCloud (US); Google Cloud Platform (GCP).
Ability and drive to further technical education through achieving certification and training plans specific to relevant cloud, infrastructure, automation, security, or service management technologies.
Ability to establish customer trust and confidence in CDW Managed Services knowledge of and concern for customers’ business needs.
Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable security standards.
History of balancing multiple priorities simultaneously with the ability to adapt to changing customer needs while meeting deadlines.
Ability to perform advanced root cause analysis.
Strong organizational, analytical, and problem-solving skills.
Customer-service focused with a high level of professionalism.
Ability to consistently follow policies and procedures.
Strong communication and documentation skills.
Excellent verbal and written communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership.
Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment.
Demonstrated ability to work independently and be self-sufficient.
Ability to work as a team and provide guidance, mentorship, and support of peers.
Must have good time management skills and be able to meet rigid and urgent assignment schedules.
Ability to understand, remember, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing the job; ability to understand and follow basic instructions and guidelines.
Ability to travel as needed.
Demonstrated ability to develop strong customer relationships and trust to secure future business.
Demonstrated ability to achieve high levels of customer satisfaction.
Demonstrate and actively promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way.

Nice To Haves

Experience in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments, is a plus.
3 years of Managed Services experience is a plus.
Cloud, automation, security, ITIL, networking, infrastructure, or platform certifications, is a plus.

Responsibilities

Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes.
Respond to and resolve customer incidents, service requests, alerts, and operational issues across cloud compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, holidays as required.
Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, CIS Benchmarks, and other applicable standards.
Manage and maintain cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation.
Implement approved changes, upgrades, patches, migrations, and configuration updates while following established change management processes.
Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures to improve efficiency and consistency.
Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
Provide technical guidance and recommendations to improve cloud architecture, operational maturity, security posture, automation, and service delivery outcomes.
Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance.
Maintain accurate service documentation, incident records, change records, knowledge articles, and customer environment documentation.
Participate in customer service reviews, technical discussions, and operational meetings to support customer satisfaction and continuous improvement.
Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
Support pre-sales activities by providing technical expertise, solution recommendations, and input into cloud Managed Services opportunities.
Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements that enhance Managed Services offerings.
Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.