Senior Consultant

Aurigo Software Technologies

10d•Hybrid

About The Position

The Senior Consultant is a customer-facing delivery role at the heart of Aurigo’s consulting practice. You will work directly with public agency customers—DOTs, cities, counties, and government programs—to implement Masterworks and drive measurable value from their capital programs. This role involves developing from a structured implementer into a trusted advisor who understands the customer’s real business problem and guides them toward better ways of operating. You will work alongside Principal Consultants and are expected to absorb, practice, and grow toward their advisory standard. This is not a BA role; you are expected to bring functional consulting instincts, ask before telling, challenge stated requirements when needed, and frame your work in terms of customer outcomes, not product features. You will sit within Aurigo’s CX Consulting function, reporting to the Senior Manager, Consulting, and work in close partnership with Project Managers, Customer Success Managers, and Solution Engineers. On specific engagements, you will work alongside Forward Deployed Engineers, owning the consulting and business process side of that partnership.

Requirements

8–10+ years of experience in functional consulting or implementation roles, ideally in public sector, capital programs, infrastructure, or government technology
Demonstrated experience in enterprise software implementations: functional consulting instincts, not just BA or configuration work
Demonstrated experience running structured consulting sessions with government or public agency stakeholders
Familiarity with capital program management concepts: capital planning, project delivery, construction management, or right of way
Working knowledge of AI tools in a professional context
Strong written and verbal communication; you write clearly, present confidently, and listen actively
US-based with ability to travel 20–40% for onsite customer engagements
Bachelor’s degree in a relevant field: business, engineering, construction management, or equivalent experience
US Citizenship / Green Card required
Functional consulting instincts on day one
Ability to challenge, reframe, and guide, not just capture requirements
Ability to give specific examples of times you pushed back on a customer requirement or redirected a customization request

Nice To Haves

Developing genuine fluency in AI and can have a credible conversation with a customer about what working differently with AI means for their programs

Responsibilities

Participate in and progressively lead structured discovery sessions with customer stakeholders including business process owners, SMEs, finance teams, and project leads
Build core consulting deliverables: CBI Profiles, Real Value Maps, Stakeholder Analyses, Change Assessments, and Success Criteria definitions
Distinguish between product gaps, configuration gaps, and change management gaps; recommend the right response to each
Contribute to executive readouts that frame value in business outcome language
Lead functional workstreams on Masterworks implementations across Plan, Build, and Maintain product lines
Configure Masterworks to customer requirements, applying the Customization by Exception standard: configuration first; where customization is required, escalate with a clear articulation of why
Document decisions, requirements, and design outcomes clearly and completely
Apply AI tooling across the delivery lifecycle to recover time for higher-judgment work
Build strong working relationships with customer SMEs, process owners, and project teams
Navigate resistance constructively; understand what drives it and address the real concern, not the surface objection
Support change management planning and customer adoption
Escalate executive relationship needs and complex dynamics to Principal Consultants or above
Work as an active delivery team member alongside PMs, CSMs, and SEs
Debrief with Principal Consultants after key sessions; observe how they think, handle resistance, and frame recommendations—and bring that into your own practice
Contribute to consulting playbooks and methodology development as the practice evolves