Senior Consultant

Crisis24•Annapolis, MD

1d•Remote

About The Position

The Crisis & Security Consulting (CSC) team is part of Crisis24 and provides physical and cyber security risk and crisis management consulting services. As a result of globally expanding demand for our services, an exciting opportunity has arisen to join the CSC Americas team. We are looking for a highly motivated and driven consultant/ practitioner to support our clients and continue to grow our Americas consulting practice. The Senior Consultant Americas will report to the Director (Americas) for the development and maintenance of Best Practice in CSC’s pre-incident consulting services. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are: Delivery of consulting services; Execution of defined administrative tasks; Participation in company performance management cycle; Delivery of revenue through new business development tenders & proposals and Day-to-day CRM. Location: Remote within North America, with requirement to travel domestically and internationally on consulting projects

Requirements

Minimum 7 years' relevant previous experience in a security, intelligence, risk, or crisis management environment, working in in an operational and/or consulting role
Strong working knowledge of Security Risk and Crisis Management / Business Continuity Management – Best Practice and Industry Standards
Outstanding written and verbal communication and presentation skills
Highly commercial, with the ability to recognise and develop commercial opportunities
Creative thinker who can apply initiative and create solutions to solve clients’ problems
Personable and able to communicate effectively at all levels with team members and clients
Able to relate well to others with confidence and empathy, build trust and remain calm and resourceful during difficult and emotive situations
Able to demonstrate adherence to values: ethics, discretion, integrity, and accountability
Has the flexibility and motivation to work irregular hours and maintain quality delivery
Invested in development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends
Demonstrable commercial experience developing new business opportunities
Extensive travel experience globally including in high threat / hostile environments
Competent skills with office-based software; MSOffice
At least one relevant security risk management qualification (CSMP, CPP, PSP or other)

Nice To Haves

A second language (particularly Spanish) highly advantageous. Other languages an advantage

Responsibilities

Business development: Generation of new security and crisis management consultancy opportunities in North America and globally in support of CSC’s new business targets
Identify opportunities to promote and enhance CSC’s security and crisis management consulting initiatives
Scope, price, manage and/or oversee the development of RFPs and client proposals
Represent CSC, Crisis24 and Garda in client pitches, presentations, and meetings
Identify opportunities to introduce the wider Crisis24/GardaWorld services into clients
Consulting services delivery: Deploy to client offices throughout North America and/or other overseas locations to deliver CSC’s pre-incident consulting services
Delivery and management of SRM, CM and BCM consulting services (such as risk assessments, policy/plan development, incident and crisis management planning and other projects)
Produce all relevant documentation in support of assigned pre-incident consulting services delivery; responsible for the quality and standards of such documentation in line with CSC’s best practice doctrine and methodology
Project management of live security risk and crisis management consulting projects and coordination of deployments including administration of other staff and/or third-party consultants on projects
All hazards response: Deploy to client offices throughout North America and/or other overseas locations to deliver ‘all hazards’ crisis management response support services on short notice
Account management: Client liaison and account/client relationship management of new and existing consulting clients
Team engagement: Work in cooperation with the wider global consulting team on all aspects of consulting services delivery
Administrative: Maintain and/or oversee accurate accounting records for key clients allocated
Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals
Support the wider Crisis24 and GardaWorld business as required
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.