Senior Consultant, WSP Support Model & Governance Delivery

Workday•Salt Lake, UT

10d•Hybrid

About The Position

The Workday Success Plans Team is dedicated to supporting customers throughout their entire journey with Workday. Workday Success Plans are subscription-based offerings designed to help customers maximize the value of Workday by bridging the acceleration gap with comprehensive expertise, support, and education at every stage. These plans empower customers to embrace opportunities that arise during periods of change and achieve greater independence in their growth with Workday. By enabling team members to build and expand their Workday expertise, we help organizations elevate skill sets, inspire teams, and foster self-reliance and success. The Support Model & Governance Workday Success Plan Delivery team collaborates directly with customers, providing strategic advisory consulting services, targeted micro consulting engagements, and facilitated group discussions. Our goal is to enable customers to design and optimize their support teams, processes, and governance models for ongoing success. As a trusted consultant, you will offer strategic advice to customers at various points in their lifecycle, from initial deployment to managing expansions through acquisitions and mergers. You will leverage your experience and insights from interacting with numerous customers to identify key considerations and provide tailored recommendations. Recognizing that there is no one-size-fits-all solution, you will actively listen to understand each customer's unique situation, validate leading practices, and identify considerations they may not have accounted for. In addition to delivering Workday Success Plans services, consultants will also contribute to the design and development of Workday Success Plans products, continuously improving and expanding our offerings.

Requirements

7+ years of leading support and post-production governance programs for HR or Financials technology or related customer advisory experience.
Experience with Workday products as a user or consultant.
Functional expertise in HCM, Financials and/or Supply Chain.
Ability to work independently and manage multiple assignments.
Innovative problem solver with the ability to quickly identify and understand issues and drive towards effective resolution.
Ability to effectively work across teams, overcome resistance and navigate a complex organization.
Knowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile), as well as knowledge of software testing concepts.
Bachelor’s degree or relevant work experience.
Based in North America.
Ability to travel up to 10%.

Nice To Haves

Broad and deep understanding of managing Workday from a customer’s perspective, including roles and responsibilities, team structures, intake and change control processes, stakeholder engagement and governance planning.
Experience guiding decision-making and influencing others at all levels of an organization.

Responsibilities

Assist customers with strategic advice at various points throughout their lifecycle, whether it is starting off on the right foot during deployment, managing through expanding their Workday footprint or growth of their business via acquisition and mergers.
Identify key considerations and provide tailored recommendations based on customer's unique situations, validating leading practices and identifying considerations not accounted for.
Contribute to the design and development of Workday Success Plans products.
Contribute to thought leadership and advancement of content.
Confidently and consistently provide excellent customer service.
Conduct discovery activities to understand customer requirements, timeline and scope of the engagement.
Ensure customers are aware of related Workday Success Plan offerings.
Participate in training and other events that help share knowledge with other consultants.
Keep up to date with industry practices such as agile methodology, product models and automated technology.