Senior Consultant - Stakeholder Experience

Granicus • Washington, DC

21h • Remote

About The Position

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . Job Summary Sr. Consultant, Stakeholder Experience The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Consultant for our Experience Practice Area to apply a human-centered approach to digital experience and live-event planning, using empathy, data, and insights to nurture the connection between industry and community stakeholder groups and government. Senior Consultants for Experience Services provide logistical, administrative, and correspondence support for stakeholder outreach and engagement events. This role will operate as part of a team to coordinate domestic and international protocol-sensitive stakeholder engagement events, media appearances, and partner meetings, including management of venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials and event-related on-site support. Strong candidates will have a proven track record of planning and executing successful events, managing media relations, and supporting multiple stakeholder groups for clients, preferably for government. Candidates will be experts in email and social media communications, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.

Requirements

• 5-10 years of events management, consulting, digital strategy, user experience or customer experience preferably serving government or at a government agency.
• Proficient in core Digital Communications, Events Management, and CX skills, ideally supporting a government client
• Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, CRM and Events management systems, online forms, and social networks to the next new thing
• Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
• Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
• Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making recommendations and decisions. Skillfully enlist internal stakeholders to help navigate client relationships
• Ability to be flexible in a changing work environment and to work well under pressure
• Consistently perform against simultaneous projects in a fast-paced environment
• Experience and/or enthusiasm for working with government. Passionate about public service, industry and stakeholder engagement and all things digital
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables

Responsibilities

• Proven experience supporting live and virtual stakeholder and industry engagement events, preferably for government. Provide robust day-of support, including:
• Check-in management and guest reception
• Audiovisual setup, operation, and coordination
• Timekeeping to maintain agenda discipline
• Real-time troubleshooting and issue resolution
• Coordination with facility and IT support staff
• Lead discovery and planning functions, including stakeholder interviews, event content audits and assessments, and overall current state event communications and logistical execution analysis. Discover improvement insights, then translate those insights into event management frameworks and actionable plans.
• Act as a trusted advisor to clients, proactively shaping the client strategy and developing a clear vision to help them meet their goals.
• Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating customer needs and keenly guiding decisions based on data and best practices.
• Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared, and proactive. Have an authentic and polished presence at all times.
• Represent the Granicus Experience Group in industry conferences and workshops throughout the U.S. and Internationally as needed.
• Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
• Put forward product enhancements based on client need.
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Benefits

• At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.
• Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment.
• Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed