Senior Consultant - Stakeholder Experience

Granicus•Washington, DC

1d•Remote

About The Position

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Consultant for our Experience Practice Area to apply a human-centered approach to digital experience and live-event planning, using empathy, data, and insights to nurture the connection between industry and community stakeholder groups and government. Senior Consultants for Experience Services provide logistical, administrative, and correspondence support for stakeholder outreach and engagement events. This role will operate as part of a team to coordinate domestic and international protocol-sensitive stakeholder engagement events, media appearances, and partner meetings, including management of venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials and event-related on-site support. Strong candidates will have a proven track record of planning and executing successful events, managing media relations, and supporting multiple stakeholder groups for clients, preferably for government. Candidates will be experts in email and social media communications, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients.

Requirements

5-10 years of events management, consulting, digital strategy, user experience or customer experience preferably serving government or at a government agency.
Proficient in core Digital Communications, Events Management, and CX skills, ideally supporting a government client
Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, CRM and Eventsmanagement systems, online forms, and social networks to the next new thing
Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making recommendations and decisions. Skillfully enlist internal stakeholders to help navigate client relationships
Ability to be flexible in a changing work environment and to work well under pressure
Consistently perform against simultaneous projects in a fast-paced environment
Experience and/or enthusiasm for working with government. Passionate about public service, industry and stakeholder engagement and all things digital
Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables

Responsibilities

Proven experience supporting live and virtual stakeholder and industry engagement events, preferably for government. Provide robust day-of support, including:
Check-in management and guest reception
Audiovisual setup, operation, and coordination
Timekeeping to maintain agenda discipline
Real-time troubleshooting and issue resolution
Coordination with facility and IT support staff
Lead discovery and planning functions, including stakeholder interviews, event content audits and assessments, and overall current state event communications and logistical execution analysis. Discover improvement insights, then translate those insights into event management frameworks and actionable plans.
Act as a trusted advisor to clients, proactively shaping the client strategy and developing a clear vision to help them meet their goals.
Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating customer needs and keenly guiding decisions based on data and best practices.
Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared, and proactive. Have an authentic and polished presence at all times.
Represent the Granicus Experience Group in industry conferences and workshops throughout the U.S. and Internationally as needed.
Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
Put forward product enhancements based on client need.

Benefits

Flexibility & Balance
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Health & Wellness
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Family & Future
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Growth & Recognition
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.