Senior Consultant, ServiceNow (ITAM/ITOM)

KPMG•Vancouver, BC

18h

About The Position

Our Enterprise Solutions Practice are seeking a dynamic Senior Consultant, ServiceNow (ITAM/ITOM) for our ServiceNow team nationally. We are looking for candidates that have a passion for service management and automation, hands-on experience with technology, strong communication skills, able to see the big picture and fit with our culture. As a Senior Technical Consultant (ITAM/ITOM) in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by: Develop, set up, and tailor ServiceNow applications for both new and existing deployments covering ITAM or ITOM Applications. Establish and configure functional data, including Notifications and Service Level Agreements. Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships. Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects. Conduct design, development, unit testing, and troubleshoot system and integration testing. Document the design, development processes, unit test cases, and implementation plans. Advise on Administration settings and best practices. Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.

Requirements

At least 3-5 years of experience with ServiceNow, including development and configuration
ServiceNow Certifications: CIS-ITOM or CIS-ITAM
Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
Knowledgeable in integrations and migrations.
Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
Proven ability to troubleshoot technical issues effectively
Comfortable working in an agile environment that emphasizes continuous feedback and team interaction, with the ability to perform under high pressure.
Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field from an accredited college/university, or equivalent work experience.
Strong oral and written communication skills, including presentation skills.

Nice To Haves

A Master's in Information Systems, MBA, or other related fields is an asset.
Fluency in French, both spoken and written, will be strongly considered.

Responsibilities

Develop, set up, and tailor ServiceNow applications for both new and existing deployments covering ITAM or ITOM Applications.
Establish and configure functional data, including Notifications and Service Level Agreements.
Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
Conduct design, development, unit testing, and troubleshoot system and integration testing.
Document the design, development processes, unit test cases, and implementation plans.
Advise on Administration settings and best practices.
Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.