Capgemini Invent - Senior Consultant - Life Sciences CRM - Salesforce Health Cloud / Sales Cloud

Capgemini•New York, NY

About The Position

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Consultant (SC) on Capgemini Invent’s Life Sciences team, you will play a key client-facing role, managing on-site relationships, leading project workstreams, and supporting practice development through sales, recruitment, training, and team engagement. This position offers exposure to diverse projects, building both depth and breadth of experience.

Requirements

5+ years in management consulting or industry, focused on Pharma/Life Sciences, especially Sales & Marketing.
Strong omnichannel, CRM, and digital marketing knowledge.
Experience with Salesforce (Health/Sales Cloud), CRM implementations, and omnichannel orchestration.
Skilled in AI/GenAI, data analysis, and process automation.
Demonstrated consulting competencies: meeting/workshop facilitation, deck writing, client interviewing, issue and data analysis, process design, and change management.
Experience leading workstreams and small teams.
Strong quantitative and analytical skills.
Valid Salesforce certification (Administrator or higher).
Willingness to travel up to 50-75%.
Bachelor’s degree required.
Must be legally authorized to work in the U.S. without sponsorship.

Responsibilities

Lead CRM and omnichannel transformation initiatives, especially with Salesforce Health Cloud.
Advise on CRM strategy, system configuration, and business process improvements across commercial, medical, and field teams.
Guide blended teams to deliver transformation projects on schedule.
Analyze data, develop client recommendations, and design strategic roadmaps.
Implement AI-driven CRM strategies for personalized, cross-channel engagement.
Assess CRM capabilities, define Salesforce requirements, and support configuration/testing.

Benefits

Hybrid working
We believe that flexibility is the key to a healthy work-life balance. That’s why our employees work with their managers to determine an arrangement that works best for their role and personal circumstances.
Flex abroad
Capgemini’s Flex Abroad program gives employees the opportunity to work abroad for up to 45 days in a 12-month period. This allows you to temporarily change your working environment while staying connected to your team and career goals.
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility