Senior Consultant- Experience Design (North Region)

IU Health • Muncie, IN

39d • Hybrid

About The Position

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Patient Experience team in the role of Senior Consultant- Experience Design. This role will support IU Health’s North Region which includes, IU Health Ball and IU Health Arnett along with hospitals and outpatient facilities across Delaware, Blackford, Jay, Allen, Tippecanoe, White, Clinton and Tipton counties. The ideal candidate will be comfortable with weekly travel to any of these counties weekly working a hybrid schedule 3 days onsite and 2 days remote.

Requirements

• Bachelor’s Degree Required.
• 5-7 years of relevant experience.
• Experience with matrix organization and complex work environment.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

Nice To Haves

• A Degree in Service Management, Business, or healthcare-related field preferred.
• Masters Preferred.
• Experience in service or healthcare related industry preferred.

Responsibilities

• Supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan.
• Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities.
• Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables.
• Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.

Benefits

• personal and professional growth is a top priority
• access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior