Senior Consultant, Commercial Banking Products & Solutions

CIBC • Toronto, ON

11d • Hybrid

About The Position

Reporting to the Director, Commercial Banking Business Applications Management, you will support planning and execution of high complexity transformational projects in the Commercial Bank. You will be part of a team focused on the development, support and maintenance of Commercial Banking’s Suite of Technology Applications and Data. The suite of applications are used by the Line of Business for several purposes including billing, lending, monitoring of credit compliance, customer relationship management (CRM), among others. The applications collect and store information for business analysis and decision-making. You will provide support across the initiative lifecycle such as business case drafting, leading stakeholder sessions, providing strategic recommendation, execution of programs and projects, and other related activities. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

Requirements

• Demonstrate experience working with technology applications and collaborating with technology teams, including involvement in large-scale technology transformation initiatives.
• Working knowledge of Commercial Banking’s key priorities and initiatives to meet business objectives, as well as Commercial Banking’s products and services, structure and operations.
• Proficient with Microsoft Office tools, such as PowerPoint, Excel and Word.
• Ability to establish and build healthy working relationships and partnerships with clients (internal and external), vendors and peers.
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Strong project management skills including project plan development, budgeting and scheduling.
• Bring your real self to work and live our values – trust, teamwork and accountability.

Responsibilities

• Collaborate with the broader business team to create and continuously refine the vision and roadmap for key Commercial Banking applications.
• Identifying and prioritizing initiatives that address the right customer needs, and align with the strategic vision, competitive landscape, and business value.
• Making recommendations to senior leaders on strategy and new initiatives by leveraging an in-depth understanding of the business or group.
• Business lead for changes to Commercial Banking applications and implementation of new technology used by the frontline and operations which involve partnering with business and technology stakeholders to launch new initiatives, define project scope and build business cases to secure funding.
• Overseeing requirements gathering and ensuring features and capabilities are built according to specifications.
• Providing overall project management for assigned activities.
• Supporting the documentation of current and future processes and workflows, including detailed activities, controls, and other relevant documentation.
• Managing the application backlog.
• Contributing to Annual Business Planning and application release planning.
• Preparing ongoing and ad-hoc reports as required.
• Maintaining and reviewing application user access controls and process.
• Providing project management support within the team.
• Supporting the documentation of application-related activities, controls, and other relevant information.
• Recommend improvements, including process re-engineering and alignment of activities with best-fit areas.
• Monitoring shared mailboxes and responding to inquiries related to the applications.
• Supporting application development teams with interpreting business requirements and business rules.
• Supporting Quality Assurance teams with investigating and resolving variances from system integrated testing and user acceptance testing.
• Working with Quality Assurance and Business stakeholders to develop and execute business testing scenarios.
• Support Change Management team with development and delivery of the content for the user training sessions for applications as applicable.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees