Senior Consultant, Business Architecture & Innovation

Sun Life • Waterloo, ON

2d • CA$80,000 - CA$128,000 • Hybrid

About The Position

The Business Architecture & Innovation team of RA&S (Retail Advice & Solutions) sits at the intersection of business strategy, technology, and Advisor experience. We identify opportunities to transform how advisors and employees work by applying business architecture, process redesign, Generative AI, and emerging technologies to solve real business problems. Reporting to the Director, Business Architecture & Innovation, the Senior Consultant, Business Architecture & Innovation will be responsible for shaping the future of Advisor experiences at Sun Life. We’re a small, high-impact team that works directly with senior leaders to shape future capabilities, influence enterprise strategy, and bring innovative ideas from concept to implementation.

Requirements

• Critical thinking: ability to think critically and enjoy tackling ambiguous problems
• Effective Communication: can simplify complex ideas and communicate them clearly; ability to create clear and compelling presentations or analysis that support the decision-making process
• Stakeholder Management: able to build strong relationships and influence without formal authority
• Independence: can take ownership and are comfortable working independently
• Innovative: are naturally curious and always looking for better ways of doing things
• Knowledge: relevant business experience with strong knowledge of insurance and/or wealth business processes
• Analysis: prior success leading or analyzing the business evaluation of complex business process
• Solutions Oriented: ability to think strategically and provide practical solutions
• Understanding Value: experience analyzing and solving complex business problems and quantify benefits
• Empathy: ability to empathize and understand different stakeholder lenses (e.g. Advisors, Clients, Head Office)

Nice To Haves

• Business architecture
• Strategy consulting
• Process improvement
• Digital transformation
• Generative AI or emerging technologies
• Insurance, wealth management, or financial services

Responsibilities

• Partner with business leaders to understand challenges and identify opportunities to improve advisor and employee experiences
• Analyze current processes, capabilities, and user journeys to recommend future-state solutions
• Engage with stakeholders across the organization to conduct capability mapping
• Support the development of business cases, strategic roadmaps, and executive presentations
• Effectively engage with partners across teams and influence with key insights, formal recommendations and strategies
• Ensure ongoing compliance with all applicable regulatory and policy requirements
• Research emerging technologies—including Generative AI—and evaluate how they can create business value
• Facilitate workshops, interviews, and design sessions with stakeholders across business and technology teams
• Translate complex information into clear recommendations for executive audiences.

Benefits

• Help shape the future of advisor and employee experiences at Sun Life.
• Be at the forefront of AI and innovation within the organization.
• Build skills across strategy, business architecture, stakeholder engagement, and emerging technologies.
• Work on meaningful problems where your ideas can directly influence enterprise decisions.
• Work within a high-performance culture.
• Supportive working environment, culture of collaboration.
• Talented and diverse workforce; opportunity to launch a rewarding career.
• A company that promotes health, wellness, and work/life balance.
• Joining a reputable organization with over 150 years of history

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed