Senior Consultant – BI, Reporting & Analytics (GOLD Managed Services)

SymphonyAI • Whitefield, NH

12d • Onsite

About The Position

We are looking for a Senior Consultant — a Power BI and Business Intelligence expert — to design, develop, and maintain the reporting and analytics layer of our Symphony GOLD managed-services operation, alongside multi-geography managed-services delivery. The consultant owns business-critical reporting assets: executive KPI dashboards for a tier-1 Nordic grocer, daily operational KPI dashboards for a tier-1 Spanish grocer, and the GOLD license-compliance reporting used by management and customers. The role integrates GOLD operational data into the enterprise Data Warehouse through ETL pipelines, automates reporting for near-real-time visibility, and additionally operates a multi-geography GOLD managed-services portfolio (6–8 concurrent accounts, including Asia-hours coverage).

Requirements

• 6+ years of enterprise retail systems experience with 4+ years on Symphony GOLD or an equivalent renowned, market-established and referenceable SCM solution in managed-services mode.
• Expert-level Power BI development and BI solution design for internal and customer-facing use.
• Data Warehouse architecture and ETL development experience; strong data modeling.
• Advanced SQL over large operational and business datasets, including validation and performance optimization.
• Platform license-compliance reporting experience (Symphony GOLD or equivalent).
• Ownership of business-critical KPI dashboards for tier-1 international retailers.
• Demonstrated concurrent operation of 6+ GOLD accounts across multiple geographies and time zones.
• Fluent English; stakeholder-facing requirements translation; time-zone flexibility including Asia hours.

Nice To Haves

• Slovene language for regional collaboration.
• Experience with subscription-model accounts where services scope is contractually constrained.
• Cloud support set-up experience (environment preparation, monitoring).

Responsibilities

• Design, develop, and maintain Power BI solutions for internal teams and customer-facing reporting.
• Own executive and operational KPI dashboards: service monitoring, KPI tracking, trend analysis, customer visibility.
• Deliver daily operational insights supporting proactive service management for tier-1 grocery accounts.
• Develop automated reporting that reduces manual effort and provides near-real-time operational visibility.
• Collect, transform, and integrate GOLD operational data into the enterprise Data Warehouse.
• Build and maintain ETL processes, data models, and SQL transformations for accurate, high-performance reporting.
• Integrate data from multiple sources, ensuring consistency, quality, and governance; investigate data discrepancies.
• Develop and maintain GOLD license-utilization and compliance dashboards for management and customers.
• Deliver managed services across a concurrent multi-geography GOLD account portfolio under differing SLAs, including L&S managed-services activities and cloud support set-up tasks.
• Align working windows to account time zones, including recurring Asia-hours coverage.
• Work with business stakeholders, Managed Services, project teams, and customers to translate business requirements into meaningful analytics.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on high-impact retail transformation and managed-services programs.
• Exposure to leading European and global retailers on the Symphony GOLD platform.
• A collaborative and fast-paced work environment.
• Learning and growth opportunities across supply chain, retail, and enterprise AI solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed