Senior Consultant, Access

Kontakt.io

7d•Remote

About The Position

Kontakt.io is seeking a Senior Consultant, Access to bring operational credibility to their ambulatory solutions, which span clinics, infusion centers, ambulatory surgery, and beyond. The ideal candidate has experience running access and outpatient workflows within a health system and can help customers understand and achieve the benefits of Kontakt.io's AI agents and real-time location data. This role reports to the Head of Advisory.

Requirements

5+ years in ambulatory operations (e.g., clinic or practice management, infusion or ambulatory surgery operations, scheduling and patient access leadership, or operational analytics).
Fluency with access and throughput metrics, and comfort presenting them to executives.
Credibility as a peer to a VP of Ambulatory Operations, a COO, or clinic medical leadership.
Comfort with technology and curiosity about AI, RTLS, and EHR-integrated workflows. No engineering background is required.

Nice To Haves

MHA or MBA
Prior consulting or vendor-side experience
Lean or process-improvement certification
Familiarity with Epic Cadence or other scheduling systems

Responsibilities

Join discovery and pitches as the operator in the room, diagnosing ambulatory workflows, quantifying opportunities, and shaping proposals.
Lead engagements focused on throughput, space utilization, patient wait times, and scheduling and access workflows.
Pitch the full ambulatory portfolio, including emerging AI and agentic capabilities, and speak credibly to unconventional uses.
Go on-site after deployment to test, shadow, and document workflows, and translate learnings into customer-specific documentation.
Own dedicated consulting engagements and their committed outcomes.
Present outcomes and recommendations in customer business reviews, identify expansion opportunities, and convey the customer's perspective to Product.