Senior Configuration and Commissioning Engineer

Diversified • Toronto, ON

68d • Onsite

About The Position

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
Under general direction, the Senior Configuration and Commissioning Engineer will oversee commissioning of large and complex AV systems at client sites to provide the optimal performance according to the scope and design intent through remote connections and mentoring the implementation team. Responsible for communication and coordination with the project team, advanced equipment configuration, and system troubleshooting.
Location - Toronto GTA

Requirements

• Able to concisely, consistently, and appropriately communicate with the project team
• Able to manage multiple additional FEs and Install Techs on large sites; maintain overall project implementation status and reporting.
• 3+ years' experience troubleshooting complex AV and network systems from conference rooms to hybrid-live event spaces
• Extensive familiarity with MTR and Zoom Rooms
• Familiarity with broadcast or hybrid conference-live event systems
• AVIXA CTS-I
• Audinate Dante Level 3
• Biamp Tesira Server and QSC Q-Sys Level 2
• Control certification from one or more of the following manufacturers: QSC, Extron, Crestron

Nice To Haves

• Bachelors Degree preferred
• Proficient with Microsoft Office 365
• Self-starter and requires little direct oversight to perform tasks
• Experience leading teams
• Excellent customer service skills
• Field installation and/or system design experience
• Training small to medium sized groups on technical system operation
• AVIXA CTS-D
• Shure Integrated Systems and RF certifications
• Self-starter that requires little direct oversight in performing tasks. Good customer Service Skills

Responsibilities

• Lead the commissioning effort of large and/or complex projects as the technical expert on site or remotely, providing training, support, and ongoing development of other FEs.
• Implements and trains other field engineers and install technicians on how to implement system installations and commissioning according to the quality checklist.
• Create, manage, and communicate on-site progress and roadblocks by aggregating team reports and passing them forward to PM and/or client regularly.
• Support projects remotely, accessing and commission AV systems by utilizing local support personnel
• Troubleshoot advanced technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
• Configure AV network and coordinate client network.
• Create and modify DSP files for complex divisible systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
• Contributes lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
• Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team and adapt previous configurations for new projects to increase efficiency.
• Maintain and grow certifications and technical knowledge.

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior