Senior Conference Services Manager
About The Position
San Diego Mission Bay Resort is seeking a Senior Conference Services Manager to join their Mission Bay Family. This role acts as a liaison between client, national sales and the hotel to provide execution and supervision of meeting banquet functions and hotel room blocks. The Senior Conference Services Manager provides detailed event orders, resumes and diagrams for groups as well as managing group billing and room blocks. This role will provide stellar service for maximum re-booking achievement and up-sell for profitability and memorable experiences. This is a highly visible role in which you directly impact the guests visit and have the ability to create memories that will last a lifetime!
Requirements
- Two or more years of CCS experience in Hospitality preferred
- Organizational skills, manage multiple tasks simultaneously, and prioritize effectively
- Customer Service Orientated focus on providing exceptional customer service, anticipating client needs, and ensuring satisfaction.
- Menu Planning and Food Knowledge, ability to plan menus, and ensure quality and presentation standards are met.
- Problem-Solving Skills
- Flexibility and Adaptability
- Vendor Management
- Proficient knowledge of computer applications, Delphi preferred
- Refined verbal and written communication skills
- Ability to innovate and offer unique catering solutions that meet the specific needs and preferences of clients
- Strong time management skills and proven demonstration of grace under pressure
- Flexible schedule availability
Responsibilities
- Create memorable experiences for guests.
- Act as a liaison between client, national sales and the hotel for execution and supervision of meeting banquet functions and hotel room blocks.
- Provide detailed event orders, resumes and diagrams for groups.
- Manage group billing and room blocks.
- Provide stellar service for maximum re-booking achievement and up-sell for profitability and memorable experiences.
Benefits
- Bonus eligible, with a potential annual incentive payout of 0%-33% of base compensation
- Comprehensive Health Benefits Package to include Medical/Dental/Vision
- Supplemental benefits such as Short-term Disability, Life Insurance, Hospital Indemnity.
- Pet Insurance
- 401K Plan with Employer Match
- Cell Phone allowance
- Onsite Complimentary Parking
- Free Meal in EDR
- Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
- Career growth opportunities within Noble House Hotels and Resorts
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
