Senior Compute Operations Specialist

WSP • Lexington, KY

1d

About The Position

WSP is a global leader in engineering and professional services, committed to delivering innovative solutions and maintaining a robust IT operation. With over 1,000 offices, 29 data centers, 1,300 data circuits, and over 65,000 users worldwide, WSP requires an efficient IT infrastructure. This role focuses on ensuring the efficient operation of WSP's internal Compute services within the AMERICAS Hub, as part of the IT Operations team, reporting to the IT Infrastructure Operations Manager. The IT Operations team supports network, compute, cloud, and workplace solutions. The Senior Operations Specialist will manage and maintain all aspects of Compute operations, with a primary focus on services within the designated Hub.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
• At least 5-7 years relevant and practical experience in a Compute operations role.
• Extensive in-depth knowledge of Compute services and infrastructure.
• Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
• Experience of working within ITIL aligned Service Management organisation.
• Proven experience and proficiency with Dell and HPE server.
• Proven experience and proficiency with Cisco UCS.
• Proven experience and proficiency with VMWare vCenter Products.
• Proven experience and proficiency with Nutanix.
• Proven experience and proficiency with HPE Storage (MSA, Nimble).
• Proven experience and proficiency with Storage Cashing Technology (Nasuni, Talon, Pandora).
• Proven experience and proficiency with Object Storage (EMC ECS, Azure, AWS).
• Proven experience and proficiency with Archive product (Komprise, HubStore, Enterprise Vault).
• Proven experience and proficiency with Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault).
• Server sysadmin or similar role with in-depth hardware knowledge.
• Cloud sysadmin operating skill (e.g., Azure, AWS).
• Server operating systems (e.g., Windows, Linux).
• Server virtualization platforms (e.g., VMware, Hyper-V).
• Server and data security concepts and compliance requirements.
• Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks.
• Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel).
• Understanding of backup access, data retrieval, data integrity and high availability.
• Understanding of data retention policies through system procedures.
• Experience in testing to refine backup strategies to minimize recovery time objectives (RTO) and recovery point objectives (RPO).
• Experience with disaster recovery planning, data migrations, and storage performance optimization.
• Experience optimizing server and storage performance, capacity, and reliability while considering growth projections and industry best practices.
• Understanding of server, storage and backup regulation or laws, emerging technologies, and best practices.
• Excellent written and spoken English is required.
• Excellent interpersonal and communication skills, able to interact with all layers of management.
• Ability to work with minimal supervision and little to no instructions.
• Strong leadership and coaching skills.
• Strong organizational and project management skills, with excellent documentation abilities.
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
• Demonstrated experience in understanding and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

Nice To Haves

• Competency in French or Spanish is an asset.
• Vendor certifications not a requirement, proven practical experience preferred.

Responsibilities

• Manage and maintain all aspects of Compute operations with a primary focus on the services within the designated Hub.
• Manage, monitor, and maintain day-to-day activities to align with expected service levels.
• Perform routine and health maintenance.
• Manage upgrades & performance related activities.
• Identify and correct faults with services and infrastructure.
• Plan and execute minor infrastructure moves, adds, changes, and disposals (IMACDs).
• Execute business continuity tests.
• Oversee and support all related service supplier and/or manufacturer activities.
• Proactively identify and resolve issues before they affect service performance.
• Identify any improvements that can improve service levels.
• Engage in the problem management process.
• Perform technical peer review and approvals for all related changes.
• Support audit and compliance activities.
• Manage and maintain related platforms.
• Provide on-call support and extended working hours when called upon, including periodic rotation.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• Life insurance
• Retirement savings
• Paid sick leave
• Paid vacation (or other personal time)
• Paid parental leave
• Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior