Senior Compliance Services Operations Representative

Sovos Compliance•Hopkins, MN

About The Position

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. Sovos is seeking a Senior Compliance Services Representative to deliver tax compliance services to large and complex clients. In this role, you will serve as a trusted resource and extension of clients' tax compliance environments, bringing expertise in data management, regulatory deadlines, and complex problem resolution. With a strong foundation in project management and client services, you will act as a collaborative and consultative partner to both clients and internal teams.

Requirements

Experience delivering tax compliance or client services in a complex, deadline-driven environment
Familiarity with tax information reporting, ACA, sales and use tax, FATCA, unclaimed property, or certificate management
Strong project management skills with the ability to manage multiple client priorities simultaneously
Excellent problem-solving skills and the ability to navigate complex client issues with a consultative approach
Ability to mentor and support junior team members, fostering a collaborative team environment
Proficiency with technology platforms, including software applications relevant to tax compliance services
Commitment to data privacy and confidentiality; understanding of protocols around personally identifiable information (PII)
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

Responsibilities

Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act (ACA), Sales and Use Tax Reporting, Foreign Account Tax Compliance Act (FATCA), Unclaimed Property, and/or Certificate Management software
Ensure compliance with applicable taxing authorities -- including the IRS and state and local governments -- and client-specified procedures by adhering to internal policies
Identify, prioritize, and resolve client issues; coordinate with appropriate internal departments to provide timely responses and solutions
Provide guidance and support to Compliance Services Associates and Representatives in building domain expertise and resolving client issues
Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
Identify process improvement and standardization opportunities; offer suggestions to build internal efficiencies, reduce risk, and lead internal improvement initiatives
Foster continuous improvement efforts; contribute ideas and feedback to generate innovative solutions for ongoing company enhancements
Develop reusable documentation and training materials; facilitate training sessions
Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
Leverage AI tools and automation to streamline day-to-day workflows and improve output quality; apply critical judgment to review, validate, and refine AI-generated content for accuracy, relevance, and alignment with Sovos standards