Senior Compliance Business Oversight Manager (US) Commercial Banking and Payment Operations

TD Bank•Mount Laurel, NY

6d•Onsite

About The Position

The Senior Compliance Business Oversight Manager (US) is responsible for providing senior-level, independent compliance risk oversight for Commercial Banking and Payment Operations. The role supports the development, implementation, and ongoing enhancement of the regulatory compliance program for Commercial Banking and Payment Operations, with accountability for advising senior business partners, overseeing compliance risk management activities, and ensuring applicable laws, regulations, policies, and enterprise standards are effectively integrated into business processes and controls. The role requires strong regulatory judgment, business acumen, people leadership, and the ability to influence outcomes across a matrixed environment. The Team is made up of seven Compliance personnel covering Commercial and Small Business Banking. Team oversight expanding to include Payment Operations. This role will support both the Commercial and Small Business Banking as well as Payment Operations business. The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Requirements

Undergraduate degree or equivalent work experience
10+ years of experience
Bachelor's degree or progressive work experience in addition to the experience noted below
10+ years of related experience in compliance, risk management, legal, audit, regulatory supervision, financial services, or a related discipline
Strong knowledge of U.S. bank regulatory rules applicable to Commercial Banking, Small Business Banking, and Payment Operations, including: Commercial Banking and Small Business Banking — Regulation B/ECOA, Regulation Y/FIRREA appraisals, FDPA, anti-tying restrictions, UDAAP/UDAP, and applicable commercial lending, deposit, and customer disclosure requirements; Payment Operations — Regulation CC, Regulation E, Regulation J, wire transfer requirements, check processing and funds availability requirements, Federal Reserve payment system rules, payment network rules, and operational requirements related to payment processing, returns, disputes, error resolution, and exception handling; and Emerging Payments and Digital Assets — OCC expectations applicable to national banks engaging in tokenized deposit, stablecoin reserve, distributed ledger, and related payment facilitation activities, including safe and sound risk management, compliance with applicable law, operational controls, governance, customer protection, third-party risk management, and alignment with the bank's overall business strategy.
Demonstrated experience providing independent compliance oversight, advice, and credible challenge to senior business and control partners
Experience leading or contributing to compliance program activities, including risk assessments, regulatory change management, monitoring, testing, issue management, training, governance reporting, and control oversight
Strong people leadership skills, including the ability to coach, develop, motivate, and manage employees in a collaborative and accountable environment
Proven ability to evaluate complex business processes, identify regulatory compliance risks, assess control effectiveness, and recommend practical, risk-based solutions
Demonstrated ability to develop and maintain productive relationships with business partners, control functions, senior management, auditors, and regulators
Strong organizational, analytical, and judgment skills, with the ability to manage multiple priorities, drive execution, and escalate issues appropriately
Solid understanding of technology, data, systems, and operational processes as they relate to compliance controls and risk oversight
Effective influencing, negotiation, and stakeholder management skills, including the ability to operate successfully in a matrixed environment
Excellent written and verbal communication skills, including the ability to prepare executive-ready materials and communicate complex regulatory concepts clearly and succinctly

Nice To Haves

Certified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification preferred

Responsibilities

Leads or supports the development, maintenance, and continuous enhancement of compliance oversight programs designed to identify, assess, manage, monitor, and report regulatory compliance risk for assigned business lines
Provides senior-level compliance advice, credible challenge, and effective oversight for business strategies, new initiatives, products, services, operational changes, and issue remediation activities
Partners with business leaders and control partners to operationalize compliance requirements, strengthen controls, and support alignment with enterprise compliance programs and risk appetite
Oversees and contributes to compliance risk assessments, regulatory change management, monitoring, testing, issue management, training, reporting, and other core compliance program activities, as applicable
Develops trusted relationships with senior business partners and provides clear, practical, and risk-based guidance on complex regulatory matters impacting Commercial Banking, Payments, and related operations
Supports management reporting and provides timely, accurate, and well-supported insight on compliance risks, control effectiveness, issues, trends, and outcomes for senior management and governance committees
Serves as a senior compliance representative on projects, initiatives, and working groups involving complex laws, regulations, business processes, controls, and cross-functional stakeholders
Coordinates with Legal, Risk, Audit, Operations, Product, Technology, and other partners to promote effective compliance risk management and sustainable control design
Supports regulatory examination, audit, and inquiry responses by helping coordinate materials, develop management responses, and ensure commitments and remediation activities are appropriately tracked
Identifies emerging risks, regulatory developments, control gaps, and process improvement opportunities and escalates matters appropriately
Helps build team capability by promoting knowledge sharing, developing subject matter expertise, and fostering a collaborative, high-performing team environment
May represent Compliance in governance forums, committees, working groups, or other meetings where assigned business activities are impacted by laws, rules, regulations, or enterprise compliance requirements
Proactively advises the business of new and changed Compliance regulatory and/or policy changes
Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
Contributes to the development and implementation of Compliance programs
Guides partner through the development, implementation, oversight and management of effective Compliance Programs
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
Represents Compliance on internal or external committees relating to designated business activities as required
Delivers relevant subject matter expertise and Compliance advice to business management
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate
Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures
Oversees respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Partners with the governance & assurance function to develop annual awareness training
Conducts enterprise wide annual risk assessment for all TD businesses
Protects the interests of the organization – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest
Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally