Senior Compliance Business Oversight Manager - Consumer Banking

TD•Portland, ME

7d•$115,440 - $186,160•Onsite

About The Position

The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction. This role will provide compliance oversight, effective challenge, and compliance management system guidance for the Marketing line of business. This role will include compliance matters impacting Consumer Banking, verifying business practices and marketing collateral aligns with applicable federal and state regulatory requirements. The position requires strong regulatory knowledge, issue and change management expertise, and the ability to partner with Compliance partners and business leaders to coordinate and support coverage across distribution channels and impacted products and services to identify risks, remediate gaps, and strengthen compliance controls.

Requirements

Undergraduate degree or equivalent work experience
10+ years of experience
Strong subject matter expertise and knowledge of Consumer Banking regulations, specifically as they impact the Marketing of Consumer Banking products and services, including but not limited to Reg Z, Reg DD, Reg B, Reg V, UDAAP, FDIC 328, FHA, Reg P, CAN-SPAM, and applicable state consumer protection, privacy, and emerging AI requirements. Expertise specific to how legal and regulatory requirements that are written on a product basis affect distribution channels, such as Marketing.
Experience in targeted compliance monitoring.
Experience in control mapping and control design.
Hands-on experience in issue management and regulatory change management.
Strong written and verbal communication skills with the ability to consult, influence, and provide constructive challenge to the business lines.
Strong presentation skills and ability to present to executives.
Relationship-building skills with the ability to work across multiple business lines.
Proactive, results-oriented, and adaptable “go-getter” mindset.

Nice To Haves

CRCM preferred
It is a plus if the candidate has experience with Artificial Intelligence initiative implementations in a consumer banking setting (i.e., GenAI, Agentic AI) and providing review and challenge on the inherent regulatory risks (including AI state law), required mitigations, and conditions to launch.

Responsibilities

Serve as primary compliance support for the Marketing line of business, providing oversight and independent challenge on business activities and initiatives with regulatory impact.
Coordinate with first and second line partners to provide effective oversight.
Complete change risk assessments and related questionnaires for new business initiatives, performing review and challenge of inherent regulatory risks, mitigations and outlining conditions to launch; as well as presentation to executives for approval.
Serve as a compliance advisor to business partners through regular meetings and process reviews to support an effective compliance management system
Manage and track compliance-related issues, to support timely resolution and regulatory alignment.
Lead regulatory change management efforts from a second line perspective for new and updated state laws impacting Marketing to support effective business adoption and compliance.
Monitor regulatory complaints, business reports, and key risk indicators to identify trends, gaps, and potential compliance risks.
Review and validate first-line testing results and monitor any remediation activities for timely completion.
Support control mapping for effective design to support compliance with regulatory requirements are linked to effective business controls.
Collaborate with cross-functional teams to strengthen the compliance framework and reduce risk exposure.
Proactively advises the business of new and changed Compliance regulatory and/or policy changes
Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
Contributes to the development and implementation of Compliance programs
Guides partner through the development, implementation, oversight and management of effective Compliance Programs
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
Represents Compliance on internal or external committees relating to designated business activities as required
Delivers relevant subject matter expertise and Compliance advice to business management
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate
Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures
Oversees respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Partners with the governance & assurance function to develop annual awareness training
Conducts enterprise wide annual risk assessment for all TD businesses
Protects the interests of the organization – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest
Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally