Senior Compliance Associate

Northwestern Memorial Healthcare•Chicago, IL

14h•$47 - $64

About The Position

The Senior Compliance Associate reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Senior Compliance Associate assists the department managers and directors in the implementation of all aspects of the NMHC Corporate Compliance Program, including leading key initiatives as may be required.

Requirements

Bachelors Degree OR 6 to 8 years of compliance or legal experience
Demonstrated ability to work with various levels within the organization regarding confidential information and maintain sensitive data.
Strong written oral and communication skills
Strong interpersonal and communications skills required. Ability to work collaboratively and communicate with others in a clear, concise, and professional manner on the telephone and in person, as well as, demonstrate use of good written and verbal communication skills.
Knowledge and experience in using Word, Excel, PowerPoint, Access and similar office programs is required.

Nice To Haves

Certified Healthcare Compliance (“CHC”) certification preferred.
Attorney and/or JD
Healthcare compliance experience preferred.
Masters Degree in Healthcare Management or related field

Responsibilities

Manage all aspects of the Compliance Hotline and compliance issues received via e-mail and phone Help ensure reported issues are appropriately received, evaluated, investigated, documented, and resolved. Respond to queries or allegations and triage issues to appropriate departments when necessary (i.e., Human Resources Compliance).
Oversee department associates in the resolution of investigations and other audits or projects assigned as part of the department’s annual Compliance Work Plan
Maintain a log / database of all issues received by the department through the compliance hotline, e-mails, phone calls, etc, including those from NMHC affiliates. Document all issues received, actions taken, and resolutions.
Lead investigations in response to incoming compliance related issues, which may include delegation of matters to other department associates, auditors, managers or directors. Gather all relevant information for potential compliance issues, determine underlying causes, and relate information from different sources to draw logical conclusions.
Plan and coordinate non-coding and non-billing related audits, reviews and, when necessary, investigations in response to CMS, OIG, and/or other regulatory concerns that emerge throughout the year.
Perform follow-up, audits, reviews, investigations, and validations.
Assist Manger, Integrity analyze and communicate observed patterns or problem areas to determine if issues can be prevented by training or need to be elevated to leadership for resolution.
Support and assist the Manager, Integrity in identifying and assessing areas of compliance risk for NMHC.
Assist with the development and implementation of the department’s annual Compliance Work Plan, leading projects as assigned by the VP, Director, or Manager, Integrity
Help develop and maintain compliance-related policies and procedures to ensure they are current and relevant. Assist with providing policy-related guidance to individuals and departments.
Help develop and maintain compliance related education materials and conduct compliance education sessions as may be required
Perform day-to-day activities with the focus on continuous improvement and customer focus
Coordinate and facilitate agendas and materials for compliance-related committees
Help develop department and organizational metrics to clearly and efficiently monitor the organization’s compliance with various rules and regulations, policies and procedures, etc.
Maintain a consistent high level of service.
Perform other duties assigned by the department Managers, Director, or VP, Integrity